We arrived at 10pm and realized at around midnight that we needed to turn on the AC. It did not work, the temp dial just turned and no cold air came out. So we made due with just using the fan. It got pretty warm and stuffy. In the morning at 6am we got up to find that even though... more

Booked directly through the hotel and had a very friendly front desk staff helping me with the booking. I asked many questions about the area and she was able to answer all my questions in a courteous manner. Being on a business trip in Santa Cruz could be very challenging due to the limited comfortable hotels. I looked on the... more

We've had good luck so far with Best Western, the one in Capitola is very nice. I had hoped the "suites" would give us more room, but it was just narrow and dark. The bedroom was dusty, hadn't been dusted for awhile. The sofa in the seating area was so badly stained and unpleasant looking we threw the extra blanket... more

For Santa Cruz this is about as good as its going to be. There was no shower curtain, and mediocre towels. The flap on the toilet is bad so the toilet ran constantly. Would I stay again, yep cuz there is nothing better. more

I really enjoyed my stay at Best Western All Suite Inn. The staff was friendly and very helpful. I travel to Santa Cruz often and this hotel offered the best value and quality for my buck. They offer a full hot continental breakfast and parking is complimentary as well. The bed was comfortable and the hotel is ideally located close... more

OK, i've been staying at this hotel off and on for about 15 years now and generally like it although it has gone downhill the last year or so. The room I had was not terribly clean and the towels were worn and thin. The staff also seems to have gotten pretty surly over time. Not sure I will stay... more

Wonderful stay at the Best Western All Suites Inn. I looked online for a hotel in Santa Cruz and this location was perfect for me, I enjoyed the breakfast where you can make your own waffles, similar taste as European waffles. The staff was wonderful and helpful all the time. My family spend a night stay in Santa Cruz and... more

I visit Santa Cruz about once a month on business and I keep returning to this hotel. I love the location, amenities and accommodating staff. There's some choice of different room layouts and when I've requested, they've been good about putting me in a room with the bed in the back on the suite rather than the front. There is... more

From the moment we arrived I knew it was going to be bad - but i didn't know how bad. The hotel is dirty - even my 2 year old found hairs in the bed that clearly were not ours. There were stains on the chairs, carpet, bed and mold in the bathroom. The carpet in the hotel itself was... more