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Chaminade Resort & Spa


Hotel class 4.0 of 5
1 Chaminade Lane, Santa Cruz, CA 95065
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Reviews you can trust

51% Recommend
3.0 of 5 stars 91 reviews
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By trip type
All (91)
[ Date ] [ Rating ]
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3 of 5 stars
Berkeley, CA
10 Nov 2009 | Trip type: Couples New

This hotel is much more of a conference center than a resort. In fact, I would never use that word to describe it. The rooms have been updated and ours was large and confortable. We enjoyed ourselves, and really had a nice time in the hot tub and pool in the evening. I would concur that the pool/hot tub were... more

Very nice
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4 of 5 stars
South Bay
26 Oct 2009 | Trip type: Couples

This hotel was very nice and well worth the price. I had read reviews on this site and I almost cancelled my reservation, but I am glad I didn't. Room was a suite and it was very nice, with new furniture and decorating. We went to spa and the spa was very modern, the fitness center was also very adequate.... more

Management response from
Winona Holmes, Marketing Assistant

Thank you for your great review! As you know people do read these reviews to determine where they would like to stay....with this great review I know other guests will want to have the same experience as you had. We are delighted you had such a wonderful experience and hope to have you back soon.

Never Again
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1 of 5 stars
SLC, utah
20 Oct 2009

When first pulling in, the resort was impressive. This is where it ended. My reservation was mixed up with another member of my family. We were forced to move rooms at 11PM when i was supposed to be celebrating my anniversary. And the billing was an issue (till this day). We were promised compensation that is now not being honored,... more

Management response from
Winona Holmes, General Manager

Thank you for your feedback! As General Manager I have personally taken the necessary steps to follow up with your complaint and feel that we have compensated as promised. I would be happy to discuss this further if you are still unsatisfied. Best regards, Norbert Relecker General Manager Chaminade Resort & Spa

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2 of 5 stars
East Bay, CA
12 Oct 2009 | Trip type: Family

The setting for this hotel is lovely, and the staff is quite nice. The rooms themselves were well-done and pleasant. However, as many of the previous reviews have noted, not only is there an additional "resort fee" tacked on, which makes the room not really pre-paid, we experienced cleanliness issues. The hall was quite dirty, with bits of paper and... more

Management response from
Andrew Hernandez, Director of Rooms

Thank you for the recent review of your stay with us. We appreciated the feedback and we will use your comments to continually improve our property. My appologies that there was an odd odor in your room. Our housekeeping department is always held to high standards and any cleaniliness issues are alarming.

Not so bad
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3 of 5 stars
California
3 Oct 2009 | Trip type: Couples

We were a little worried when we read the reviews.....but the hotel was actually decent. The room was nice and cozy, everything worked, staff friendly. The only thing we didn't love was the pool and the jacuzzi. Also, we were charged a 16 resort fee.......and it didn't really give us a resort type of feel. If you get a good... more

Management response from
Andrew Hernandez, Director of Rooms

Thank you for the recent comments on you stay with us. We hope to have you as our guest again in the future.

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2 of 5 stars
San Diego, CA
24 Sep 2009 | Trip type: Couples

A lot of the other reviews talk about the cleanliness - our experience wasn't that bad, although I did see room service trays sitting in the hallway for about 8 hours which was kind of gross. The grounds were indeed lovely, and very peaceful. Good nature trails. Our main complaint was the noise in our rooms. I wouldn't stay here... more

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2 of 5 stars
Chicago, IL
17 Sep 2009 | Trip type: Couples

Property and surrounding area is lovely. Walls paper thin. Doors slamming by guests and help alike. Towels and pillows not up to par. Bedding mushy and topped with those warm, down toppers. Hear water and a/c knocking in our room. Cater to weddings and parties so beware of rooms the big party goers are occupying. It's always been a problem... more

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1 of 5 stars
Bay Area
1 Sep 2009 | Trip type: Couples
1/1 found this review helpful

By far the worst experience ever. Room had foul odor. AC did not work. We had no power for 24 hours. We were never contacted by the hotel. They overcharged us as well. RUN!!!! more

Management response from
Andrew Hernandez, Manager

Thank you for your comments. We truly appreciative the time you have take to critique your stay. We strive for excellence at Chaminade and understand continually improving our property and level of service is a vital part of the hospitality industry. We know that there are many hotels in the area that you could have chosen to stay and we...

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1 of 5 stars
San Francisco
31 Aug 2009 | Trip type: Friends getaway

This hotel has SUCH potential, it is sad that it is managed and maintained by incompetent people. The pool was very dirty (bugs, dirt, hair...you name it) the room was nice and modern, the beds were very comfortable, however, a transformer blew up at around 4pm, and we lost power completely. Things happen, it was a hot weekend, but the... more

Management response from
Andrew Hernandez, Manager

Thank you for your comments. We truly appreciative the time you have take to critique your stay. We strive for excellence at Chaminade and understand continually improving our property and level of service is a vital part of the hospitality industry. We know that there are many hotels in the area that you could have chosen to stay and we...

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3 of 5 stars
Roseville, CA
21 Aug 2009

We paid at least $50 more by booking this hotel directly. Room is small for 4 people on two double-bed room. The bathroom is smaller. The towels are not as luxurious as the bedding. Quiet surrounding. Nice fitness center. May not return unless we can get a good rate for a room. more

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Chaminade Resort & Spa Also Known As

  • Chaminade Santa Cruz
  • Chaminade Resort
  • Chaminade Hotel Santa Cruz
  • Chaminade Hotel
Address: 1 Chaminade Lane, Santa Cruz, CA 95065