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Viceroy Hotel


Hotel class 4.0 of 5
1819 Ocean Avenue, Santa Monica, CA 90401
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Reviews you can trust

75% Recommend
4.0 of 5 stars 135 reviews
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By trip type
All (135)
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5 of 5 stars
london
8 Nov 2009 | Trip type: Friends getaway New

I havent been to the Viceroy for many months and was bowled away by how fabulous it has become recently. A friend and I stayed for a long weekend and we are trying to figure out a cunning plan on how we can take up permanent residence in the hotel. I travel a lot in Europe, US and Asia and... more

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3 of 5 stars
London
2 Nov 2009 | Trip type: Couples New

We booked three nights at the Viceroy to finish a two week break on a high. This is a cool hotel and clearly the place to be seen but failed to meet our expectations in terms of luxury and I'm afraid we found the pricing a little offensive. A lot has been said about the $30 valet parking but on... more

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5 of 5 stars
USA
23 Oct 2009 | Trip type: Business

great service, though the outside patio was shotty once out of ten visits - clearly i am very detail oriented. front desk amazing, concierge amazing, rooms amazing, outdoors very nice more

Management response from
Caroline Dyal, Director of Hotel Operations

Thank you so much! I am so glad the concierge, front desk team and rooms exceeded your expectations during your stay. Thank you for your service feedback as well - there is always a way all teams can improve. I look forward to the opportunity to meet you and thank you in person upon your next visit to LA! All...

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1 of 5 stars
Netherlands
17 Oct 2009 | Trip type: Couples
1/1 found this review helpful

I read most of the reviews on here and decided even though there are rather a lot of negative ones to give the Viceroy Santa Monica a try and stay for three nights. Big mistake. I should have believed what's on tripadvisor. In short: high price for very low quality. We booked a "sumptuous" Empire suite with "ocean view" which... more

Management response from
Caroline Dyal, Director of Hotel Operations

Thank you for your feedback regarding your recent stay at Viceroy Santa Monica. I was most disappointed to read about your experience and I sincerely apologize that you were subjected to such flaws; they are not indicative of the quality of our overall hotel facilities. I would like to reassure your facility-based concerns by confirming that we do indeed have...

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4 of 5 stars
Toronto
13 Oct 2009 | Trip type: Business

I recently had the opportunity to stay at the Viceroy Santa Monica and really enjoyed my experience. Yes, the decor is very modern, but it works really well at this property. I particularly liked the pool area, or as my partner called it, the backyard, where it was small and intimate for lounging by the pool and just relaxing without... more

Management response from
Caroline Dyal, Director of Hotel Operations

I am so glad you enjoyed your visit to the Viceroy! We all truly appreciate your lovely review of our hotel and agree wholeheartedly with your assessment of all the fantastic events and occasions that can be celebrated here. Our poolside is pure tranquility during the week and high energy on the weekends and can be modified to suit just...

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2 of 5 stars
worldtraveler1002
11 Oct 2009 | Trip type: Business

Having stayed at this hotel recently I can’t help but feel disappointed. The hotel is trendy looking and minimalistic in style which is a question of taste. I guess for that kind of thing it was well done! (despite it not being my style) The problems with the hotel is not so much its features but rather its approach and... more

Management response from
Caroline Dyal, Director of Hotel Operations

Thank you for your feedback regarding your stay at Viceroy Santa Monica. I truly appreciate your taking the time to write as the only way we can improve is through our guests’ timely reviews and comments. I am sorry we fell short of your expectations during your recent stay and would love to have the opportunity to personally address your...

Nice hotel
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4 of 5 stars
IOM
9 Oct 2009 | Trip type: Couples

My partner and I stayed at the Viceroy for 7 nights and to be honest I have no strong feelings for the hotel either in a good way or a bad way. I have rated the hotel as 'very good' because it seems wrong to rate it as 'average' because it's not average. When you arrive you'll see that it's... more

Management response from
Caroline Dyal, Director of Hotel Operations

Thank you for your review of your recent stay at the Viceroy. We appreciate your sharing your thoughts regarding your visit. As you mentioned, the Viceroy is a unique property distinctively styled by Kelly Wearstler. The lighting design is specifically planned to partner with the decor and our hotel is mostly candle-lit at night. I do apologize if we were...

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5 of 5 stars
4 Oct 2009 | Trip type: Friends getaway

We ended our one month trip to the U.S. at The Viceroy Santa Monica. Of the 6 hotels we stayed at across the U.S., this was definitely the best experience in terms of service. We arrived Wednesday 23rd Sep and departed late on Friday 25th Sep. When we arrived we were immediately warmly welcomed by several people and assisted with... more

Management response from
Caroline Dyal, Director of Hotel Operations

Thank you so much for your kind words! I am thrilled you had such a wonderful time here at the Viceroy and that you consider us your favorite across the country is a compliment beyond compare. Our team takes great pride in our beautiful property and truly enjoys taking excellent care of our guests. Thank you as well for your...

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4 of 5 stars
chicago illinois
21 Sep 2009 | Trip type: Business, Solo travel

Just returned from a 2 night business trip at the Viceroy. This is my 3rd time out to Santa Monica in the past 3 months, and I thoroughly enjoyed my stay at this property. Understated as you arrive, the lobby is well designed and inviting - great bar area as well as pool area - nice place to just sit... more

Management response from
Hugh Templeman, Hotel Manager

We really appreciate the time you have taken to give us your feedback and observations. Thank you for recognizing the colleagues at Viceroy Santa Monica for the wonderful job that they do. Whilst we don’t have coffee making facilities in all our rooms should this be something that you require, please let us know in advance of your next visit...

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5 of 5 stars
Guezou
20 Sep 2009 | Trip type: Couples

I was very pleasently suprised with our stay in The Viceroy. The restaurant was great and the brunch buffet absolutely amazing. The service was equally great and I wasn't too bothered by the hipster crowd raging downstairs. The bathroom may have been a bit small and I hope to get a larger room next time. Cherry on the top, I... more

Management response from
Hugh Templeman, Hotel Manager

I am very happy that you enjoyed your experience this us at Viceroy Santa Monica. Your timing to be in our restaurant, Whist, was perfect. We are fortunate to have a tremendous new Executive Chef, Tony DiSalvo, who is making his mark as he evolves the menu to reflect his style, flavors and presentations. Your enjoyment of the energy and...

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Viceroy Hotel Also Known As

  • Viceroy Hotel Santa Monica
Address: 1819 Ocean Avenue, Santa Monica, CA 90401
Santa Monica hotels Viceroy Hotel
4.0/5.0
135