Hmmm...I used to stay here once a year, every year, when I go to visit my daughter who lives in Santa Rosa. The last time was 2007, as the last 2 years I stayed at my daughters house. Next time I will be going to the Hillside. I wonder if the owner/manager has changed? This does not sound like the... more

We were impressed with how much room we had and how clean every inch was!!!!!! We will stay there next time we are in Santa Rosa. The staff was friendly, helpful. A very positive experience!!! more

While dealing with terminal illness in my family, I have had six extended stays over the past year at the Hillside Inn, both solo and accompanied by family and friends. Family-owned and operated by nice people, it's a value on a limited budget in comfort and amenities, with a woodsy ambience than you can't get at more-expensive places, and it's... more

The manager/owner and office staff were rude and certainly didn't seem to have any customer service skills. The reservation was not recorded correctly leaving some wedding guests without accomodations. When trying to discuss this with the manager/owner and office staff, they interrupted, sneered, snickered and refused to try to help in any way. When asked if they could recommend any... more

I was hesitant to stay at this hotel given the reviews about the surly front desk, but I needed an inexpensive place to stay for 4 nights and this was the most convenient place to where I needed to be. When we arrived at 10pm to check in, there was one guy at the front desk. He was standing about... more

When my 80-year-old mother and I were making plans to attend my sister's graduation ceremony, I asked my sister to pick a hotel near her home and to make the reservations for us, When she had done so, I googled the hotel name and up popped this site, with warnings about the grumpy manager and his bizarre maid policy. "Oh,... more

I agree with the other reviews that the staff are extremely rude. I tried to book a room and requested a King size bed for my husband, myself and our 8 month old baby. I requested a roll away bed for our 9 year old daughter. the person that answered the phone suggested we get a suite and I informed... more

Over the last 7 or 8 years we have stayed always at the Hillside Inn. Our experiences have been stellar! My elderly Aunt and Uncle, who lived in Santa Rosa a few years ago also had a very good experience after half of their house burned down and their Insurance Agent arranged for them to stay an extended amount of... more

I read the review on the owner/manager, and I thought, well, that won't affect me. But I guess I was wrong. We stayed there two nights, and on the first day, I went to the office to say that we didn't need maid service the next morning, that we could take care of ourselves. The owner/manager said we had to... more