We loved our modern room up on the hill, the gas fireplace was wonderful to beat the chill back in February. The room was large and modern with beautiful views. Lovely crisp design and fresh appointments. The main concern with the resort is that it is spread out and you need to be able to walk everywhere between buildings. We...
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Spent the weekend at Cavallo Point for a quick getaway, following is a quick snapshot of likes and dislikes:
Liked: The historic buildings facing the parade ground and stunning view of SF across the Bay. Disliked the fact that the room just didn't seem clean--dust under the bed, dinged-up furniture, a wood floor that needed refinishing.
Liked: Very nice spa...
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Dear Valued Guest,
Thank you for your feedback and compliments.
I am also very sorry to hear that certain aspects of your stay did not meet with your expectations. My main focus as the new General Manager, is to provide the best service and amenities possible for all our guests and am working diligently with my staff to establish new...
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We had a fantastic stay in a historic suite. Cavallo Point is extremely dog friendly. We spent time at the fitness center and spa facility, ate dinner at Murray Circle (which was excellent!), attended yoga in the morning, and took our dog on a guided walk up to a scenic viewpoint of the Golden Gate bridge. It was a wonderful...
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Dear Valued Guest,
I'm very happy to hear that you had a memorable experience at Cavallo Point! Please do come visit us again very soon!
Best Regards,
Euan Taylor
General Manager
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Cavallo Point is a wonderful mix of old and new. The huge property is beautiful sitting in the shadow of the Golden Gate Bridge and offers an abundance of natural beauty. It's just as easy to sit in a rocker and enjoy the views as it is to take a hike and explore the Marin headlands. The breakfast on the...
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Dear Valued Guest,
Your kind compliments are very much appreciated-thank you! We hope to welcome you back for many more visits!
Best Regards,
Euan Taylor
General Manager
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On a holiday road trip from Southern CA to Medford, OR we stopped Christmas Day for a one night stay at Cavallo Point. It was just after sunset when we arrived, but even then, we could tell this was a very special place. We were greeted by two genuinely friendly people at the front desk and check in was a...
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Dear Valued Guest,
Thank you very much for your glowing review! I hope you will consider staying with us again in the near future; we would be very pleased to welcome you back.
Best Regards,
Euan Taylor
General Manager
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I recently had booked a 1 night getaway here for my girlfriend and I. About 3 weeks before our reservation I decide that I wanted to propose to my girlfriend at Cavallo Point during our upcoming stay. I called the Concierge to get some ideas of good places to do the proposal and any other tips. They were extremely helpful...
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Dear Valued Guest,
Congratulations on your recent engagement and thank you for choosing us as the location for your special occasion!
I will be certain to share your accolades with the staff-they will be ecstatic to hear how pleased you were with your stay.
Thank you once again and we hope to welcome you back very soon!
Best Regards,
Euan...
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this is a very unique place to stay, so close to SF but feels a world away. there are old (historic) and newer rooms. I stayed in an older room. the first thing that struck me is that the ONLY heating mechanism is a gas fireplace (despite there being a huge radiator in the room). When I walked in the...
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Dear Valued Guest,
Thank you for sharing your experience at the property.
Due to our location and historical background, we are a very unique property with a varied selection of rooms to appeal to guests of all preferences.
I hope that you will allow us another opportunity to welcome you back to the resort, perhaps in another room that may...
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My husband had it right when he said "this place has great potential...the location is terrific, the rooms are good but the service is horrible...if they can fix that, they would be a top notch destination". This pretty much sums up our experience at Cavallo Point. From the moment we drove up it was bad service, after bad service. The...
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Dear Valued Guest,
Thank you for your feedback. I'm disappointed to hear that we did not deliver on service in many areas of your stay and would like to extend my sincere apologies.
Improving the service and amenities at the resort is my main focus and I will be certain to share your comments in detail with my team.
If...
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I have so many wonderful shots of the Golden Gate Bridge at sunrise and sunset. It is a serene setting and we had a great view. I loved the room, especially the fireplace. It was New Year's eve and the place was buzzing.
Our room wasn't ready when we got there so we walked around the shop. The Valet guys...
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Dear Valued Guest,
Thank you for your post. I'm sorry to hear about the lack of service that you had received during your stay.
Please rest assured that I take all guest feedback very seriously and will address your concerns with my team.
If you would like to contact me directly to discuss your experience further, I would welcome the...
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I wanted to thank you and all of the fantastic staff at Cavallo Point for yet another unforgettable and remarkable stay this last weekend. As usual, everything is extraordinary. We live locally, and I travel for vacation frequently. This past year, if we decide to stay locally, we always stay at Cavallo Point. We generally arrive with plans to hike,...
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Dear Valued Guest,
Thank you so much for your kind review and for selecting us as your destination of choice for special occasions!
Your continued support is greatly appreciated and we look forward to welcoming you back shortly for your next stay!
Best Regards,
Euan Taylor
General Manager
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