Embassy Suites is usually pretty good in service...but this one is the best. Everyone is extremely friendly and helpful. Bellman was great....bar tender during the complimentary happy was great....wait service at breakfast was outstanding...weekend shuttle driver was awesome. Excellent hotel with an excellent staff. more

My wife and I are both fond of the Embassy Suites chain and have stayed at about half a dozen hotels in it across the country over the years, so when she had to attend a conference at this hotel we naturally chose to stay here rather than try and save a few dollars by staying at a cheaper, but... more

beautiful hotel, tropical, water fountains, peaceful, good breakfast & cocktail hour. Rooms are good size, nice and quiet, I really liked it. Front reception was not very friendly, but the overall is nice. great location from monterey, walking path in back of hotel along water. And they have a shuttle into Monterey. more

All the staff were terrifc at this hotel. My husband and couldn't get over how nice and helpful everyone was. Great place to take the family. The indoor Koi pond was a hit. The breakfast service staff will give children fish food to feed the Koi. Game room is and indoor pool are also a plus. If it were up... more

After our arrival Scott, a forthcoming employee, immediately assisted my sister and me with our luggage. (Coming from Gilroy Premium Outlet we had besides our suitcases many bags!) It was put on a luggage cart and later brought to our suite. Check-in went smooth by Scott as well. For my Diamond HHonors status we were given a nice suite on... more

We stayed here after spending one night at a highly rated (on this site) hotel that offered a "suite". Well, that suite was more like an add on closet. As soon as I walked into the lobby of the Embassy Suites I knew this was a classy establishment. The help, from the folks at the front desk to the bell... more

This is a great place for families and offers tremendous value, especially if you book well in advance and get the best deals. The accommodation was by far the best we had in our time touring around California. The suite was spotless, clean and quiet. The beds were amazing and the small kitchen and lounge were all good. The pool... more

I have stayed at many Embassy Suites properties and this property lies somewhere in the middle. The rate was $160 plus tax for a Friday/Saturday stay at a federal government rate. I was impressed how upon pulling up to the property I was immediately greeted by a bellman who offered to take my bags. Check-in was quick and my request... more

The bathroom was so dirty we could not even use the shower because of the scum on the bottom of the tub and the ring around the tub the floor was dirty I went to the front desk to complain they told me they would let the cleaning people know which never showed up as for the free drinks which... more