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All 1 Walnut hotels

Quality Inn & Suites Walnut

2.0 of 5
1170 Fairway Drive, Walnut, CA 91789
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Quality Inn & Suites Walnut
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20 reviews from our community

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London UK
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 13 March 2013

There's not much to say about this place. As a motel for a quick stay-over, it's fine (not terribly cheap though!) but I don't think you'd want to spend too long here. The customer service (unlike other reviewers) was absolutely fine. The rooms are reasonably sized, but a little dated. The bathroom was very clean, but again would benefit from... More

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Corona, California, United States
1 review
1 of 5 stars Reviewed 31 January 2013

dear head of the hotel, the front desk clerk was very rude and impolite. i think her name was mish or something close to that name. she didn't seem like she wanted to help me out and seemed very aggrevated when i was trying to book a room. she didn't seem very willing to help out and seemed like she... More

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qiwalnut, Manager at Quality Inn & Suites Walnut, responded to this review
13 February 2013

Hello Kyle K. I would like to first apologize for your unpleasant experience with our front desk staff. I would also like to thank you for taking your time to write this review to notify the management team. We are always striving for best customer service, so we will make sure proper action is taken to ensure that we deliver... More

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Orem, Utah
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 15 January 2013

Wow, these folks have gone WAY overboard with these things. Of course there's one in the bathroom which seems pretty standard these days. BUT ALSO, they have the TV on one. I was watching the AM news when I went to the bathroom and shaved, brushed my teeth and showered. As I was drying off I realized the TV was... More

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qiwalnut, Manager at Quality Inn & Suites Walnut, responded to this review
7 February 2013

Hello Dale K, I'm glad that I am hearing some reviews about those motion sensors even if they are negative ones. The sensors were installed at the time to promote energy saving. In fact, I've heard a few complaints regarding these and we have been slowly taking them out. We understand that guest satisfaction still comes first and we want... More

Oregon
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 9 January 2013

The lobby looks fantastic, but that appearance does not carry over to the rest of the Hotel. The rooms appear nice at first look, but they do not stand up to a long appraisal. The painting is very sloppy, with missed spots on the ceiling above the bed, peeling and sloppy wallpaper work and the rooms look worn. Single pane... More

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qiwalnut, Manager at Quality Inn & Suites Walnut, responded to this review
7 February 2013

Hello there Nik, I would like to first thank you for taking your time to write such a detailed review. Management knows that some of our rooms needs some remodeling and we have been doing it slowly. I'm glad you commented on our lobby looking fantastic as we had just newly remodeled the lobby this past summer! I would also... More

Pasadena, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 January 2013

not quite three star but better than a motel. the neighborhood does not inspire the most confidence but nothing happens. i chose to park out front where there is lighted. the food is so so. and the eating area can use an expansion.

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qiwalnut, Manager at Quality Inn & Suites Walnut, responded to this review
7 February 2013

Hello there! Your time and response is greatly appreciated as it does help us find out where we need to improve. We have spent a lot of time this last year in updating the hotel and unfortunately, we had to shrink the dining area a little bit to build our new business center. We will take note of your comments... More

San Diego, California, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 September 2012

This hotel was only 10 minutes away from a dog show that I was doing. It was clean and had a free full breakfast that started at 6:30 AM every morning. Everything in my room worked well and the gym had all new equipment. The rooms are not the Marriott but I did not pay Marriott prices either. It was... More

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qiwalnut, Front Office Manager at Quality Inn & Suites Walnut, responded to this review
28 November 2012

We are glad to hear that you have enjoyed our new gym that we just recently put in along with your pleasant stay with us! We are one of the few hotels around the area that do accept pets, but as you have mentioned we do require a pet fee of $35 per room per night and up to 2... More

Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 14 January 2012

We stay here frequently for business. This hotel is quiet, very clean, and very comfortable. The breakfast is very good and plenty of choices, the staff is pleasant, they have a shuttle, good neiborhood, and did I say quiet? plenty of places to eat nearby. The elevator is very, very slow. It likes to close the doors while you're entering/exiting,... More

Was this review helpful? Yes 2
qiwalnut, Front Office Manager at Quality Inn & Suites Walnut, responded to this review
28 November 2012

We always welcome business travelers to come back. We've also had a business center built recently to cater to your needs and allowing our business guests to have access to equipment on property! We thank you for your business and would like to invite you to come back and enjoy our new facilities. More

Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 7 November 2011

I was driving from WA to PHX, and had decided late on Saturday night that I wasn't going to make all the way into AZ, used the "around me" app in my phone to call several hotels in this area. NONE were available, or weren't pet friendly.. Finally I called this Quality Inn, the gentleman on duty was very polite,... More

Was this review helpful? Yes 1
qiwalnut, Front Office Manager at Quality Inn & Suites Walnut, responded to this review
28 November 2012

Always glad to help whenever there is a need. Very glad to hear that your trip was made easier with our staff's help and our service. I'd also like to thank you for dropping in and if you are ever in the area again, please come back and see us as we are always trying to improve ourselves to be... More

Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 11 August 2011 via mobile

We stayed for 3 nights in 2 rooms that were next to eachother, but not connected. Check in was easy and quick. I requested a crib and it arrived promptly. The hallways are not air conditioned, and the rooms did not have their air conditioning on, so it took a while to cool down. The refrigerator was great to keep... More

Was this review helpful? Yes 1
qiwalnut, Front Office Manager at Quality Inn & Suites Walnut, responded to this review
28 November 2012

Thank you for staying with us! We are glad to hear that you had a good experience when staying at our hotel. We are always striving to improve service and quality for each guest on each stay. I'd like to invite you to revisit us as we just finished a major renovations and now have added a business center and... More

Irvine, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 27 October 2010

I really rarely write reviews, but this Quality Inn took me by surprise and I decided to put one up for them. They had very friendly and encouraging staff that answered all of my questions about the general area as well as my needs. The room was surprisingly big. Not crammed at all in fact very spacious. I was told... More

Was this review helpful? Yes 1
qiwalnut, Front Office Manager at Quality Inn & Suites Walnut, responded to this review
28 October 2010

It is nice to hear that you had a great time at our hotel. We are glad we were able to exceed your expectations. It is something that we strive to do for our guests. I welcome you to come back and try some of our bigger suites. They are much more spacious and have a unique layout! Thank you... More

 
 
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Additional Information about Quality Inn & Suites Walnut

Also Known As:
Quality Inn And Suites Walnut
Quality Inn & Suites Walnut Hotel Walnut
Quality Inn & Suites Walnut Hotel
Quality Inn Walnut
Walnut Quality Inn
Quality Inn Hotel Walnut
Address: 1170 Fairway Drive, Walnut, CA 91789
Region: United States > California > Walnut
Amenities:
Business Centre Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Walnut
Price Range: £
Hotel Class:2 star (2*)
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