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Cheyenne Mountain Resort


Cheyenne Mountain Resort
Hotel class 4 of 5
3225 Broadmoor Valley Rd, Colorado Springs, CO 80906
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Traveller Reviews

64% Recommend
3.5 of 5 stars 82 reviews
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By trip type
All (82)
[ Date ] [ Rating ]
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1 of 5 stars
AR
8 Jul 2009 | Trip type: Family New

We are still here so this will be interesting. Upon check-in met great greeter, Rey and front desk person, Ana-Kay. From there downhill faster than Picabo Street. Had 2 rooms first night. upon check in at 5pm, our room we had reserved for the entire week was not ready (had requested rooms close together--buildings are some distance apart). so rey... more

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2 of 5 stars
Arizona
1 Jul 2009 | Trip type: Couples

Hotel views and relationship to lake etc. are a sham in their pictures online. Hotel room was hot - air conditioner seemed to be on a load sensor - shut off more than it was on. When on, air conditioner sounded like a LOUD jet plane. Room was not clean. Balcony had over a hundred dead bugs plastered all over... more

Management response from
samiam08, Director of Rooms

Good Evening TravelerSummer09, My sincere apologies for your displeasure with Cheyenne Mountain Resort. Everyone in the hospitality industry desires to provide their guests with a quality product and outstanding service, and reading through your comments I can see why you would be less than thrilled with your stay. I am sorry that the air conditioning was not functioning properly and...

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4 of 5 stars
Dallas, TX
27 Jun 2009 | Trip type: Couples
1/1 found this review helpful

I have intended to add this review for some time now. Our son is in the USAFA in Colorado Springs, and we visited the city for parents weekend. We had fairly high expectations for Cheyenne Mountain based on their web site. Especially for a 4-Star hotel. It was a little higher and a little farther away from the Academy than... more

Management response from
samiam08, Director of Rooms

Hello jmarkw, I must say that I am very impressed with the level of detail you have provided in your review. Thank you for taking the time to write all that you did and for providing a full view of your stay from beginning to end. It is an honor to serve the families of United States Air Force Academy...

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4 of 5 stars
Overland Park, KS and Jackson Hole, WY
22 Jun 2009 | Trip type: Couples

My husband had a business function for four days at Cheyenne Mountain Resort and I tagged along for fun. We added two days to the trip so we could relax and see Colorado Springs. The rooms are outdated with dark furnishings and ugly carpet. However, our bathroom had two sinks; one in the room with the toilet and shower and... more

Management response from
samiam08, Director of Rooms

Hello rdh13808, How nice that you could join your husband on his business trip and spend some time with us. I understand your thoughts about our guest rooms; we are currently working with a designer to create a new look, but like most “home improvement” projects this is taking longer than we had anticipated so your understanding is appreciated. Thank...

not to bad
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3 of 5 stars
rshkj
20 Jun 2009 | Trip type: Family
1/1 found this review helpful

The rooms were ok, It is nice to have all the pool, boat, fishing charges included in the resort fee, the resturant is a little overpriced but not to bad. The only complaint was the A/C did not work correctly and I called the main desk but they did not do anything to correct the problem. So for now I... more

Management response from
samiam08, Director of Rooms

Dear rshkj, Glad to know that you enjoyed the beach, pools and fishing at Cheyenne Mountain Resort they are among the resort's most favorite activities in the summer months. But I was sorry to read that the air conditioning was not repaired to your satisfaction, and I will speak with Front Desk staff about their lack of responding, as that...

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5 of 5 stars
Colorado Springs, Colorado
20 Jun 2009 | Trip type: Family
2/2 found this review helpful

The champagne brunch was exceptional. The food was seasonal, the atmosphere was sophisticated, but not stuffy. I especially enjoyed the omlet station, as they prepare the omlet right there on the spot, and have a variety of items to choose from. The smoked salmon, eggs benedict, veal stew, ect. were great as well. Some items change to add variety. The... more

Management response from
samiam08, Director of Rooms

Dear chipbj65, Thank you for your nice note about our Sunday Brunch. The culinary staff works very hard on the weekends to ensure that each brunch is full of delicious choices, and I am glad you enjoyed what they prepared. I agree that the view from Mountain View Restaurant’s terrace is quite spectacular, and on a lovely day it is...

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5 of 5 stars
Oklahoma City
17 Jun 2009 | Trip type: Family

My wife, two teenage daughters and I stayed three nights at the Cheyenne Mountain Resort and had a great time. I had to leave them at the hotel during an entire day while I was working and they had plenty to do. They went to the beach, went swimming, went boating, and ate all without leaving the hotel grounds. The... more

Management response from
samiam08, Director of Rooms

Dear Mr. Rockout7, I was so glad to read that the time you and your family spent at Cheyenne Mountain Resort was so enjoyable. And I am very happy know that your family took full advantage of the lake, pools and boatis. Perhaps during your next visit you will be able to join them more often and have time to...

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2 of 5 stars
Minnesota
5 Jun 2009 | Trip type: Business

Staying here for a 5 day conference. I expected something special based on their web site pictures but the resort is very old, near busy streets, in need of a major tune up and not what I would consider at all special or upscale. Below average based on everything I've seen so far. Make sure you view your room before... more

Management response from
samiam08, Director of Rooms

Dear Guest, Thank you for taking the time to share your thoughts about your recent stay at Cheyenne Mountain Resort. I was sorry to read that you were disappointed with your room and its location. The east side of Bear Creek Lodge is located next to Club House Drive which is the private road to the Country Club of Colorado...

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2 of 5 stars
Southwest
4 Jan 2009 | Trip type: Couples

First off a 4star rating is very inaccurate. The rooms need more updating. The two sinks in our room took forever to drain. The heater in the room was very outdated. The bed's seemed to be very old. There was some kind of problem with the air circulation in the room. I started getting sick our first day there, had... more

Management response from
samiam08, Director of Rooms

I was sorry to read that this was not a pleasant stay at Cheyenne Mountain Resort, but I am appreciative of the candor in the remarks. The design of the room is in need of updating, and our owners have recently toured a number of designers with the goal of making a decision about a new look to be unveiled...

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5 of 5 stars
Truth or Consequences, NM
18 Sep 2008 | Trip type: Business

Attractively built, if somewhat sprawling resort. The views from the outside rooms are excellent. The food served was quite good, and the staff was very friendly. The location is awkward for visitors who do not have a car, although the resort shuttle is helpful for going to/from the airport. Unfortunately, if one really wants to see some of the best... more

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Cheyenne Mountain Resort Also Known As

Address: 3225 Broadmoor Valley Rd, Colorado Springs, CO 80906