the customer service was horrible. I booked here last year and it was ok, but this year... geez! everyone from the front of the desk peeps to the staff at the bar in the hotel. I suggest stay else where.
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I checked into the Sheraton Denver on Sunday, February 12, a grey, cold morning. It must have been 28 degrees, but Immanuel's smile immediately provided a warm experience from the start. His outgoing attitude set the tone for our stay, which was very enjoyable. On a departure, Matt (bellman) was helpful in getting our luggage out to the car and...
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The hotel is in a fantastic location in downtown Denver. You are walking distance from the famed art museum and right on 16th street mall. From there, you can walk the easy (almost) mile down the shopping street to Larimer Square - the boutique shop/restaurant area of LODO. Other easy walks include the contemporary arts museum, the chinese garden, the...
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Dear jmtobias: Thank you for taking the time to let us know you enjoyed your experience at the Sheraton Denver Downtown Hotel. Our location on the 16th Street Mall is special as you mentioned as we are within walking distance to many tourist attraction. The Free Mall Ride is another great way to get around along the mall, and it...
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Great Gym. Quiet Rooms. All news channels available in the room.
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Dear airlinebob: Thank you for taking the time to let us know you enjoyed your experience at the Sheraton Denver Downtown Hotel. We're pleased you were able to take advantage of our Fitness Center powered by Core Performance. We look forward to welcoming you back to our hotel again soon.
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We spent two days in this hotel. We checked in around 9pm, was a breeze. Our room was in the tower building, which is across the street from the main lobby. There is a sky path to the tower building, so it isn't necessary to go outside. The room itself was small but furnished and decorated very tastefully and functional....
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Dear daddymacmoney: We're pleased that your stay in the Tower Building was comfortable. We are proud to highlight the historic charm with a modern update in each of our guest rooms. Our hotel does offer 133,000 square feet of meeting space, which is tucked away from the guestrooms so it is not distracting to other guests who are trying to...
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fantastic property! excelent location, great staff!!!! always something within easy walking distanc.
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Dear realzilla: Thank you for taking the time to let us know you enjoyed your experience at the Sheraton Denver Downtown Hotel. We're pleased you were able to take advantage of our special location along the 16th Street Mall. We look forward to welcoming you back to our hotel again soon.
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I stayed at the Sheraton Downtown Denver recently for a weekend conference. The room was very beautiful and spacious (located on the Plaza side). I think I had the largest hotel bathroom I've ever encountered. And equally important - the bed was extremely comfortable and the hotel floor was quiet. The meeting space was comfortable & accessible, and the restaurants...
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Dear musicteacher426: Thank you for taking the time to let us know you enjoyed your experience at the Sheraton Denver Downtown Hotel. Our I.M. Pei Tower Building guestrooms designed by the famous architect were also a part of a $70M dollar renovation along with the rest of the hotel; however, being a historic building at times the architecture may give...
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We hesitantly booked a stay at the Sheraton after our last bad experience a year ago. Unfortunately, things did not go any better this stay, we had an event happening in the hotel and decided to give it another shot. First the positives, the hotel is pet friendly and the rooms are nice overall. For a Sheraton, this hotel continues...
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Reviewed 9 January 2011
Dear Angelic1-2: We are disappointed to hear your stay with us once again did not meet your expectations. We're pleased your room was comfortable and that you were able to enjoy the company of your pets. Whenever possible we can assure you we do everything we can to appropriately accommodate upgrade requests. We do apologize for the miscommunication in your...
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Stayed here for a few days for business...rooms are very large and spacious however the bedding was a little worn.We were in the Tower across the street, and I have NO idea why the staff tells you to go downstairs to go across street, when you are steps away if you just walk out the front door...geesh! From other reviews,...
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Dear MissDivaD: Thank you for taking the time to let us know about your experience. A few of our guests, who are not as familiar with the history of our I.M.Pei Tower and it’s famous architect, may feel as you did. The guestrooms were part of a $70M dollar renovation along with the rest of the hotel; however, being a...
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I have previously stayed across the street in the newer part of the hotel and the rooms were pretty good. This time, I was put in the "Tower" on the other side of the street. The room was the smallest I have seen in quite a while. The heat did not work, no matter how high I turned up the...
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Dear Colocav: We're delighted to hear you enjoyed the delightful foods of our Culinary Team during your meeting. We apologize for the challenges you experienced regarding the thermostat in your room. Our Engineering Team would have been most helpful in resolving those issues quickly and expediently. We would like you to please reach out to us at 03205.socialmedia@sheraton.com with more...
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1,113 Reviews
307 Reviews
