Less than acceptable. One of our keys didn't work. Pool area unkept with jets not working in hot tub. Staff busy with outside interests, not attentive. Terrible morning breakfast with rotten tangerines and stale bread items. more

My husband and I are staying here now and we are not impressed. The hotel itself is older, which isn't a bad thing but you can just tell when you walk in its a little run down. The beds are a little hard, but we are very sensitive when it comes to beds. The pool area is nice and we... more

To be fair we were camping in the area and had to find a hotel at the last minute due to severe lightning. The Holiday Inn Express had competitive pricing with other similar type hotels but we trusted Holiday Inn as a name brand. We were told that they only had smoking rooms left and we both thought "can't be... more

We stayed for one night in the Holiday Inn Express in Pagosa Springs. The rate was reasonable, the hotel was clean, had a nice pool, good beds, and staff was helpful. We enjoyed the typical Holiday Inn breakfast. The only things we were missing were microwave and fridge in the hotel. more

Found the hotel on website in Santa Fe but after staying at that one, I wanted to see what this one looked like. And, it is a standard HIE. It is on the outside edge of town, but it was a very nice hotel. The rooms are pretty much standard that you see in most of the HIEs. Hotel staff... more

We stayed at the Holiday Inn Express in Pagosa Springs for the Labor Day holiday weekend. Most of the motels in town were booked up and some of the reviews of this motel weren't stellar, so I was a bit concerned about how it would be, but really it was fine. The hotel is nicely maintained and looked like it... more

It was okay over spring break. There were never any towels in the pool area and it seemed that there was standing water as you walked into the area and the bathroom in the pool area was not clean! The carpets smelled - I think to wetness. There was not a lot of room to sit in the breakfast area... more

My husband and I just returned from staying four nights in Pagosa Springs at the Holiday Inn Express. We do a lot of traveling and have never stayed in a hotel that housekeeping did such a poor job of cleaning. Three nights into our stay my husband and I had noticed that the sheets had not been changed, there was... more

I stay at Holiday Inn Express properties on a regular basis, I'm a platinum member of their frequent stayer program. This hotel does not live up to the usual experience at Holiday Inn Expresses. The room was much smaller than I'm use to, no microwave, holes in the wall and very noisy. This is definitely not representative of the chain,... more