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Holiday Inn Express Hotel & Suites


Hotel class 2.5 of 5
185 Brainard Road, Hartford, CT 06114
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Reviews you can trust

82% Recommend
4.0 of 5 stars 29 reviews
Excellent
Very good
Average
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By trip type
All (29)
[ Date ] [ Rating ]
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5 of 5 stars
Laconia, NH
11 Nov 2009 | Trip type: Business, Solo travel

I stayed at the Holiday Inn Express on business, and I have to tell you I was pleased. I have stayed at many HIE's, some good, some not so good. This one was very cozy and made you feel welcome. Room was fine, bed was comfy, the high speed wireless internet was a huge plus, very clean, bathroom was clean,... more

Management response from
Hartfordgm, General Manager

Dear Chrisjess, Thank you for taking the time to leave such great compliments. I meet daily with the staff and cannot wait to share your positive feedback with them. We strive daily to meet everyone's expectations and I am glad we met yours! We hope to see you soon! Lisa Bublitz GM

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2 of 5 stars
London
14 Oct 2009 | Trip type: Couples
1/1 found this review helpful

The previous review surprises me given my experience at this location as I booked it on the basis of it. The key element that you need to be aware of is that this hotel is located in an extremely dodgy area at the end of the Airport runway. The street is both dark and seedy (comprises of some warehouses, a... more

Management response from
Hartfordgm, Lisa Bublitz General Manager

Mr. RDH72; Thank you for taking the time to provide feedback. I am sorry that we did not meet your expectations. I was actually taken aback by your feedback as you mentioned you booked our hotel due to the previous great comments from a guests. I consider myself a fortunate General Manager as I do not receive negative feedback often....

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5 of 5 stars
1 Oct 2009 | Trip type: Business, Solo travel

I got into the hotel early in the evening and checked into the Hotel Room only to discover it wasn't the right room I booked, why ? It was luxurious and beyond my expectation. When I requested the hotel to please correct this pleasant surprise as I wouldn't want it to show up on my bill later, I was told... more

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5 of 5 stars
Vermont
9 Aug 2009 | Trip type: Couples

My boyfriend and I stayed at the Holiday Inn Express on Brainard Road in Hartford, CT on Saturday, August 8, 2009. The staff allowed us to check in early (11:00 a.m.). I reserved a non-smoking room with a king bed. The room did not smell smoked in. The carpets were clean. The bathroom was clean with no dirt in the... more

Management response from
Hartfordgm, General Manager

Dear Running in Vermont; Thank you so much for taking the time to complete a review of our hotel. The staff and I take pride in our Hotel and the guest service we provide. We are fortunate as we receive many great comments and we appreciate yours! I have a daily stand up meeting with the staff and I will...

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5 of 5 stars
New Jersey
17 Mar 2009 | Trip type: Solo travel
1/1 found this review helpful

I thought this hotel was great. The rooms were in excellent shape and everything was comfortable and well maintained. My only gripe was the smokey hallway. I've traveled quite a bit and have had non-smoking rooms on the same floor as smoking ones, and I've never walked down a more stifling hallway. I'm convinced the high school kids who were... more

Management response from
Hartfordgm, General Manager

Thank you for taking the time to provide feedback . The staff and I appreciate the 5 out of 5 stars!! We, as a team strive daily to exceed quest expectations.. I honestly have not thought of displaying non smoking signs in the hallway and I, too think that is a good idea. Thank you for choosing to stay with...

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4 of 5 stars
leeds
7 Mar 2009 | Trip type: Family
1/1 found this review helpful

Take note as this is not exactly in the convention centre but about 7-10 mins away.But overall for a family travel - its excellent value for money- very polie staff, Hot breakfast was very welcome , so was the choice of pastries and yogurts and fruits and variety of coffees. Staff were polite . more

Management response from
Hartfordgm, General Manager

Thank you very much for acknowledging the staff and the hot Breakfast. We appreciate your positive feedback as we strive to exceed guest's expectations daily. The Convention Center is 2.33 miles from Holiday Inn Express at 185 Brainard Rd. We offer a complimentary shuttle from 7am to 9:30pm. Thank you for choosing to stay with us!

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2 of 5 stars
NS Canada
14 Feb 2009 | Trip type: Couples
0/1 found this review helpful

We stayed at this hotel on our way to Florida from NS. We have stayed at a lot of Holiday Inns and normally have a good stay. Of course the most important thing at any hotel, in my opinion, is the bed. Unfortunately this one was as hard as a rock! A blanket on the floor would have been about... more

Management response from
Hartfordgm, General Manager

I am sorry you did not enjoy your stay. I would love the opportunity to speak with you personally and may be reached at hartfordgm@wnwhospitality.com. This would give me an opportunity to know the room number and investigate the room. If a guest check ins and is not comfortable with their room they may contact the front desk and we...

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3 of 5 stars
new york
7 Oct 2008 | Trip type: Business, Solo travel

Very basic hotel, good bargain, even tho i did not spend much time here, basically a "sleep and go" though I did sit in the hot tub for a bit, which is indoors, though the pool is outdoors and closed i the winter. The hotel was recomended to me by the convention I was here for at Hartford University, so... more

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5 of 5 stars
Finland
23 Jul 2008 | Trip type: Couples
1/1 found this review helpful

I and my husband stayed here for one night on our holiday and found it clean, quiet and cosy. It was everything we looked for in a hotel and thus were very happy. The free internet connection was a nice extra. I would like to add that we got some excellent advise on where to go on the next day... more

Great hotel!
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5 of 5 stars
Connecticut
19 Jul 2008 | Trip type: Business, Solo travel
1/1 found this review helpful

I recently stayed at this hotel for a business trip. After having a horrid experience at the "inn" that was booked for me through my office, I decided to arrange my own hotel and decided upon a Holiday Inn secondary to their reputation and rooms that I have stayed at in the past. This hotel was absolutely everything that I... more

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Holiday Inn Express Hotel & Suites Also Known As

  • Holiday Inn Express Hartford
  • Holiday Inn Hartford
  • Hartford Holiday Inn
Address: 185 Brainard Road, Hartford, CT 06114