Being a local resident, I am familiar with this hotel and it's history. It use to be a 1970's era Holiday Inn and was changed to a Crowne Plaza Hotel, when two professional football teams almost signed deals to come to the city. From what I did see and experienced, it was some what remodeled and is not hard on... more

I was travelling through Hartford late at night and spotted the Crowne Plaza just off of 91. I pulled off and easily found my way to a front desk staffed by a cheerful young lady -Alicia. I was able to check in with a pretty decent rate and found my room on the 16th floor to be exceptional. (Their sleep... more

We booked connecting NONSMOKING rooms so that our 4 yr old son could go to sleep early. When we got to our rooms, one of them reeked with smoke. Rather than apologizing, the manager took issue, then brought up the hotel maintenance engineer (A SMOKER!!!) who of course agreed with his manager. We were finally moved to another floor where... more

I stayed at the Crowne Plaza for one of the largest conventions hosted by Hartford ever. This event was planned over the course of two years, yet the Crowne Plaza was woefully understaffed. Though I arrived early on Friday to attend a luncheon downtown, I found myself going back to the hotel four times to check in and was told... more

I stayed here weekend of June 8th and will never stay here again. When I made reservation I specifically asked if the property had a ppol. I was told yes. When I got there, I found that the pool was closed due to renovations. I left the room after 2pm on Saturday, when I returned I was surprised to see... more

We stayed at the Crowne plaza this past Saturday. We chose this hotel because it is within walking distance (about 15 minute walk) to the Dodge Music Center(formerly the Meadows). We arrived at the hotel early so we could have lunch and our teenage daughters could use the pool before the show. We were unpleastantly surprised to learn that the... more

Good hotel in downtown Hartford. Seems to have been a Holiday Inn at one time that was upgraded into a Crowne Plaza. The hotel is more like a nice Holiday Inn than a Crowne Plaza. Nonetheless, it is very clean and newly renovated. more

I stayed here for a weekend at the end of October. The location is not great - away from downtown and you have to cross a highway if you want to walk - but there is a free downtown shuttle that runs until 11:00 p.m. The service at the front desk was lacking; it almost seemed like I was bothering... more

The hotel is staffed by cold, incompetent drones, who go through the motions and are totally uncreative when problems arise. I was in town to care for a relative in a local hospital for a few days, and the Crowne Plaza's lack of hospitality only made the situation even more dismal. The primary expectation a hotel guest has is the... more