The ENTIRE staff at the Residence Inn could not have been more helpful. My daugher resently got married next door at City Steam - Serveral of the guests were staying at the Residence Inn and all had the same positive comment about the staff - not to mention the rooms were very spacious and comfortable. It was the perfect stay... more

The Residence Inn is sub par on all levels. When we checked in recently (for a wedding) the agent said "What do you want?" rather than "May I help you" or "Are you Checking in?" There was an ominous sign printed sign which said "No Partying." It was downhill from there. No bellmen, vending machines, limited services. The suite was... more

After blocking several rooms for our wedding night and guests, we had a terrible experience with the sales managers, Kim and Zee. They were very rude about our accomodations and were very difficult to deal with. Our wedding 'suite' was definitely not anything as promised- a very basic room. Our guests had complaints, from issues of getting their promised room... more

I can't even begin to start with all the problems we had with our stay--(100 degree room, extremely rude front desk, NO ICE MACHINES anywhere in the entire hotel, NO shuttle transportation--no information on directions)--that is just the tip of the iceberg. We were so anxious for our long-awaited getaway, and we were hoping for a half-decent room when we... more

Stayed here for three weeks on business. Most of those who I stayed with were from out of town and the staff was MORE than helpful answering any questions about the area, along with organizing shuttles. Staff was also very friendly during our daily comings and goings. Rooms were clean and an enormous size. Only con is the wine bar/restaurant... more

I am a frequent business traveler. I had room reserved for every week from from October to March of the next year. After about the second month, I accidentally arrived on a Tuesday and not on Monday as reserved. After apologizing for the oversight, the hotel refused to forgive my one night reservation and Kim, the Sales Manager, insisted they... more

I read reviews here before selecting this hotel and one of the biggest rooms to stay - the rooms were as spacious as any I've seen before for the prices (~$150/night). Room had a bi-level loft, full kitchen, nice beds, but rather old 27in televisions that didn't fit in the room and a very tiny bathroom (compared to the size... more

My fiancé and I just recently traveled to Hartford for a show and I decided to stay at the Residence due to its favorable reviews on Trip Advisor. They were 100% accurate, this hotel was superb. The rooms for starters are so large and comfortable and very clean. The entire hotel was immaculate. The staff was knowledgeable and fast, even... more

Don't expect your standard Residence Inn. A rehabbed downtown building yields interesting 1BR (with loft) and 2 BR suites. The rooms we saw were set off by half a level of stairs, which affords plenty of privacy. Our bedroom was open to the living room (i.e., "loft") but it was never a problem. We found that our room had recently... more