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Hilton Mystic

3.5 of 5
20 Coogan Boulevard, Mystic, CT 06355
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Hilton Mystic
Ranked #8 of 12 hotels in Mystic
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335 reviews from our community

    Trip type
Traveller rating
    73
    125
    92
    23
    22
Date Rating
Watertown, Connecticut, United States
2 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

Great place to stay! Very close to Mystic attractions. This hotel is right across from Mystic Village. Very nice room to stay in. If you are thinking of a nice place to stay in Mystic. This is the place.

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Andover, MA, United States
1 review
4 of 5 stars Reviewed 20 May 2013 NEW

The Hilton Mystic is a very good hotel with a very caring staff. I would stay there again. It is very centrally located right off major routes. Their conference facilities were excellent. Their pool and exercise facilities are also very good.

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Review collected in partnership with Hilton Hotels & Resorts

United States
1 review
3 of 5 stars Reviewed 20 May 2013 NEW

The hotel is nice and clean. The room we stayed in the airconditioning unit was extremely loud and kept us up half the night as it ran about every twenty minutes or so. Location is great, across the street from the aquarium and seaport village shops. Have to drive a short distance to get to the downtown mystic area and... More

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Review collected in partnership with Hilton Hotels & Resorts

New Hampshire
Top Contributor
50 reviews 50 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 12 May 2013

My family stayed here over school vacation in April. We only stayed one evening but loved how convenient it is to everything Mystic has to offer. The room was nice and clean and plenty of room for all of us. Style was a bit dated but as long as it is clean we are happy. They do have an indoor... More

Was this review helpful? Yes 1
See 2 more reviews by EKDDSDNH for Mystic
CesarP925, Director Of Rooms at Hilton Mystic, responded to this review
17 May 2013

EKDDSDNH, Thank you for adding you comments about your recent stay on Tripadvisor, we certainly like to receive any and all feddback that we can so we can better take care of our guests. I was very happy to hear that your overall stay was good however I was sorry to hear that your experiance at the restaurant was not... More

waterbury, ct, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 9 May 2013

Main lobby bathroom were a bit filthy. Need to hire more house keeping for the hotel. The gym was pretty cool and i love the set up of the room. Hotel staffs were willing to help and i commend the effort of Kathleen Nooha.

Was this review helpful? Yes 1

Review collected in partnership with Hilton Hotels & Resorts

CesarP925, Director Of Rooms at Hilton Mystic, responded to this review
17 May 2013

David A, Thank you for taking the time and expressing your comments via Tripadvisor we certainly pay attention to very comment that is posted or given to us. These comments have already been shared with our housekeeping staff and we will certainly improve on the areas that you have commented on. Also I have shared your comments with Kathleen and... More

Clifton Park, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 9 May 2013

We stayed here over the weekend. The hotel was nice and clean. The staff was friendly. The breakfast buffet wasn't anything wonderful..bagels a bit stale. The only complaint I can think of is the pool was a little chilly and not having a blow dryer in the room was a bit unexpected. Otherwise it was very nice Oh the bed... More

Was this review helpful? Yes 1
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CesarP925, Director Of Rooms at Hilton Mystic, responded to this review
17 May 2013

Thank you very much for your postive comments on Tripadvisor. We certainly love to hear great comments like yours and these comments have already been shared with our staff memebers so they too were very happy to hear about your stay. We look forward to you staying with us again!! More

Ashford, CT
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 8 May 2013

We stayed at the Mystic Hilton in April--the weekend of the 20th-21st. Aside from its great location and the ability to walk to the Mystic Aquarium and Village we were sorely disappointed! The room was not the cleanest--the bathroom in particular. The hotel itself was not very clean--the pool area especially. The spilled coffee and jelly on the floor was... More

Was this review helpful? Yes 1
CesarP925, Director Of Rooms at Hilton Mystic, responded to this review
9 May 2013

Michele, Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and we apologize for the housekeeping issues you encountered. We appreciate you bringing this to our attention and know our guests deserve better. We will make every effort to ensure our rooms meet the highest housekeeping standards moving forward and... More

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Madison, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 7 May 2013

We stayed 1 night at the Mystic Hilton and found our room to be above average size with 1 of the most comfortable hotel beds we have ever slept in. Staff was very pleasant & helpful. Room rate was in line with area hotels with the same amenities.

Was this review helpful? Yes 1
CT
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 6 May 2013

Stayed at the Mystic Hilton for one night (May 3) after a concert at one of the nearby casinos... early Mother's Day gift for my mother. I have stayed at this location before and I loved it. I was highly disappointed this time. We checked in late and it was noisy in the lobby due to the bar -- not... More

Was this review helpful? Yes 1
HiltonMystic, General Manager at Hilton Mystic, responded to this review
8 May 2013

On behalf of my staff; we thank you for choosing the Hilton Mystic. We understand that as a guest; you have numerous options to where you can stay while you are away from home and we truly appreciate that you have selected us. Please accept my deepest apology for the delay in my response as your Email unfortunately went to... More

New York
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 6 May 2013

We stayed 1 night at the Hilton Mystic. We were on the fourth floor and received a room with a joining door to another room. We could hear the guests in the room next to us. We could hear their TV playing and their conversations. Other than the noise from the joining room, we felt the staff were friendly and... More

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CesarP925, Director Of Rooms at Hilton Mystic, responded to this review
10 May 2013

I sincerely apologize for the noise issue encountered during your recent stay. Your comfort and safety is my number one concern so I appreciate you bringing this to my attention. Your review will assist in correcting similar issues in the future and I do hope that the next time you are in the area you will consider staying at our... More

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Additional Information about Hilton Mystic

Address: 20 Coogan Boulevard, Mystic, CT 06355
Phone Number:
Region: United States > Connecticut > Mystic
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 12 hotels in Mystic
Price Range: ££
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
In the heart of Mystic, Connecticut, just one block from Interstate-95, Conveniently located for both corporate and leisure visitors alike. You’ll appreciate our convenient location as a coastal stopping point between New York City and Boston, MA, filled with historic charm of maritime New England. ... more   less 
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Also Known As:
Hilton Mystic Hotel Mystic
Hilton Mystic Hotel
Hilton Hotel Mystic
Mystic Hilton Hotel
Mystic Hilton

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