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Hilton Mystic


Hotel class 3.5 of 5
20 Coogan Boulevard, Mystic, CT 06355
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Reviews you can trust

68% Recommend
3.5 of 5 stars 103 reviews
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By trip type
All (103)
[ Date ] [ Rating ]
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5 of 5 stars
Cos Cob, CT
22 Oct 2009 | Trip type: Couples

I love this hotel. It is in the center of everything. The rooms are clean and the staff is so nice. I go to Mystic a few times a year. I wouldn't think of staying anywhere else. more

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5 of 5 stars
tnyli
13 Oct 2009 | Trip type: Family

I stayed with my wife and child Sun 10/11 into 10/12 and liked the hotel. Their site mentions a $8 M renovation. It looks like that is the case, the rooms were spacious and beds comfortable. I used priceline and locked in a great rate. It is also across from the aquarium, nearby 95 and down the road from the... more

Management response from
Kiwi195, Director of Sales

Thanks so much for the great feedback, we do have a great location and we are the only full service hotel in the heart of Mystic.... Please come back again to visit and tell your family and friends... We would love to welcome you back! Warm regards, Amanda - Director of Sales

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5 of 5 stars
Glasgow Scotland
22 Sep 2009 | Trip type: Couples
1/1 found this review helpful

On a driving tour of New England we stayed at this hotel for a night, I have to say the room was huge, with every amenity, the king size bed was extremely comfortable, service in the restaurant/bar was exceptional, everyone from the front desk staff, through to the bar etc were extremely hepful and courteous. We stayed in a B&B... more

Management response from
Kiwi195, General Manager

Dear Guest, I reviewed your comments regarding your stay with us at the Hilton Mystic. We appreciate all of the great feedback and will share this with each staff member! Thank you again for your support! Sincerely, General Manager

Great hotel
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4 of 5 stars
NYC, NY
31 Aug 2009 | Trip type: Couples
1/1 found this review helpful

Stayed here overnight while visting the Mystic/Foxwoods area. Great location! The hotel is located right off of 95, and right across the street from the Mystic Aquarium & Olde Mystic Village. It is about a mile from Mystic Seaport (walkable on a nice day) and under two miles from Downtown Mystic. The drive to Foxwoods is 10-15 minutes. The room... more

Management response from
Kiwi195, General Manager

Dear Guest, We do take all comments seriously and appreciate all the feedback! Thank you for supporting us! Sincerely, Hotel Management

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4 of 5 stars
Central MA
13 Aug 2009 | Trip type: Family

We stayed for three days with our family including grandparents and three children 6 and under. The location was easy for us as it was directly across from the aquarium and a Starbucks! The pool was closed on the first night we tried to use it, but had been cleaned and reopened the following day. It was nice and warm... more

Management response from
Kiwi195, General Manager

Thank you for the nice review, we appreciate your business! Sincerely, Hotel Management ew!

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4 of 5 stars
virginia
4 Aug 2009 | Trip type: Business

Recent stay at the Mystic Hilton while on business was a very positive. The front desk staff were very helpful and even made dining reservations at our request. The breakfast staff greeted everyone with a smile and offered suggestions for the day. Our only negative comment had to do with the room not being serviced when we returned, which was... more

Management response from
Kiwi195, General Manager

Dear Guest, We do take all comments seriously and appreciate all the great feedback ! Thank you and please come again! Sincerely, Hotel Management

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3 of 5 stars
Fayetteville, New York
25 Jul 2009 | Trip type: Family

My husband is a Hilton Diamond Member, and when we arrived we were treated like we just walked in from the street and had no loyalty to Hilton properties. Due to the small size of the beds, we requested a roll away bed. We were told there would be an additional charge. We were placed in a room that was... more

Management response from
Kiwi195, Manager

Dear Guest, I reviewed your comments regarding your stay with us at the Hilton Mystic. We do take all comments seriously and appreciate all the feedback we can get. I do apologize that you felt the hotel was average. As part of the management team, we take all comments seriously and share them with our staff, so we may resolve...

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2 of 5 stars
NJ
24 Jul 2009 | Trip type: Family

I recently stayed one night at the Mystic Hilton with my children, because the location is within walking distance of Old Mystic Village and the aquarium. While the hotel itself is clean, modern with comfortable rooms, the management of the hotel is some of the worst I've ever seen. The refrigerator that was supposed to be in our room for... more

Management response from
Kiwi195, Manager

Dear Guest, I reviewed your comments regarding your stay with us at the Hilton Mystic. We do take all comments seriously and appreciate all the feedback we can get. As part of the management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you for the comments...

O.K. hotel
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3 of 5 stars
abu dhabi, united arab emirates
21 Jul 2009 | Trip type: Family

First, the people are quite nice. Usually I'll overlook everything as long as everyone's polite, so that's a big plus. The Hilton chain is responsible for the rest and needs to update the property - AC is old style and loud going off and on. The wood surrounding it was broken. The toilet was broken, but they came to fix... more

Management response from
Kiwi195, Manager

Dear Guest, I reviewed your comments regarding your stay with us at the Hilton Mystic. I do apologize that you felt the hotel was average as our overnight accommodations have been recently updated with new beds and furniture. We take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you...

Great value
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5 of 5 stars
Maine
15 Jul 2009 | Trip type: Friends getaway

Was seeing a concert at Mohegan Sun. No way am I paying $400 for Mohegan Sun. Stayed at the Mystic Hilton for a prepay rate pf $124 including tax. Most comfortable beds. I actually slept straight through the night. Only 2 tiny complaints. 1. they charge to use the computer in the business center. Strange because Hilton Garden Inn does... more

Management response from
Kiwi195, Manager

Dear Guest, We read your review and are very happy to know you enjoyed your time at the Hilton Mystic and we hope to see you again very soon for your next stay in Mystic! Sincerely, Hotel Management

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Hilton Mystic Also Known As

  • Hilton Hotel Mystic
  • Mystic Hilton Hotel
  • Mystic Hilton
Address: 20 Coogan Boulevard, Mystic, CT 06355
Mystic hotels Hilton Mystic
3.5/5.0
103