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Holiday Inn Norwich Hotel Reviews

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All 5 Norwich hotels

Holiday Inn Norwich

3.0 of 5
10 Laura Boulevard, Norwich, CT 06360
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Holiday Inn Norwich
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59%
Ranked #3 of 5 hotels in Norwich
3.5 of 5 stars 132 Reviews
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132 reviews from our community

Traveller rating
    31
    35
    27
    16
    23
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Families
21
 
Couples
46
 
Solo
5
 
Business
13
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Exeter, New Hampshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Location is not everything”
2 of 5 stars Reviewed 4 June 2013

We selected this hotel for the location (close to the casino) and the free shuttle. From the moment we arrived, we had problems, with a couple of exceptions... We arrived early not sure if our room would be ready, however it was. When we got to the room, it was still not cleaned. They offered to move us to a... More

Was this review helpful? Yes
Brian D, Manager at Holiday Inn Norwich, responded to this review
7 June 2013

Thank You for taking the time to inform us of your concerns. We apologize for not meeting all of your expectations. It is unfortunate that one disruptive guest caused so much inconvenience to our valued guest such as yourself. That being said, it also consumed our management's immediate attention to ensure the safety of all our guests. We are currently... More

East Granby, Connecticut
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
“Noisy with maintenance issues”
2 of 5 stars Reviewed 13 May 2013

My wife brought me here for a birthday trip to the casino. There was a funk to the carpets in the floor we stayed on but the room didn't look to bad at first. It had a fridge which is always a plus and it was in decent shape. As soon as we got there the toilet wouldn't flush. They... More

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Brian D, General Manager at Holiday Inn Norwich, responded to this review
16 May 2013

We sincerely apologize for not meeting your expectations. I have spoke with the chief engineer about the plumbing issues so that they may be addressed properly. We have also instructed our shuttle drivers to do periodic floors walks to prevent future hallway disturbances. We strive to provide great guest experiences and when we fall short we value your comments so... More

Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
“Fair Warning!”
1 of 5 stars Reviewed 8 April 2013

First of all, when I stay at a hotel, I'm not a guest, I'm a paying customer! This being said, I was a 'guest' at this hotel from Feb. 19-21 as I was moving from Mystic to another location in Connecticut. During the first night at the hotel, my brand new 2013 car was vandalized in the Holiday Inn parking... More

Was this review helpful? Yes 1
Brian D, Manager at Holiday Inn Norwich, responded to this review
27 May 2013

I truly apologize but we cannot be responsible for vehicles. Ahs this could have happened anywhere. More

1 review
“Very nice!”
5 of 5 stars Reviewed 31 March 2013 via mobile

Spent one night at this hotel and enjoyed our stay. Anna was very pleasant at the front desk and helpful. We asked for a room move and she happily moved us and even gave us drink coupons for having to move. Shuttle driver was great! We used the shuttle to commute to Mohegan. Awesome service that you offer! Loved the... More

Was this review helpful? Yes
kwsun12, Director of Sales at Holiday Inn Norwich, responded to this review
2 April 2013

Thank you Forrett for your review of your recent stay with. We appreciate all the comments that you left, and will make sure that the service in our breakfast restaurant WOWs you the next time you stay with us. Thank you again and look forward to seeing you again soon! More

Norwich, Connecticut
1 review
“Doubtful I would stay here again!”
2 of 5 stars Reviewed 24 March 2013

After booking a room at this hotel online, I was very disappointed when we arrived! I had asked for a non smoking room with a King sized bed. The non smoking part of the request was for me I am an asthmatic and can not tolerate smoke. The king sized part of the request was for my partner who is... More

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Brian D, General Manager at Holiday Inn Norwich, responded to this review
6 April 2013

I appologize that we could not accomodate you requests. After reviewing your reservation there were no additional comments requesting the king size bed or non-smoking room. Priceline reservations come over as what ever is available at the property. We always try to accomodate our guests upon arrival under these reservations. I am truely sorry that we could meet your requests. More

Boston
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
“Affordable alternative for Mohegan”
4 of 5 stars Reviewed 18 March 2013

We stayed here for St Patty's weekend on a trip to Mohegan. We had originally booked two rooms at the casino for almost $400 a room and after looking around i found this hotel and we literally got two king suites on the 6th floor for less than the price of one standard room at the casino. The check-in /... More

Was this review helpful? Yes
Brian D, General Manager at Holiday Inn Norwich, responded to this review
25 March 2013

Thank you for your outstanding comments we try to give all our guests that special touch. We appreciate you patronage More

West Haven, Connecticut
Contributor
18 reviews 18 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Excellent affordable solution for Mohegan !”
5 of 5 stars Reviewed 13 March 2013

I stayed here for my birthday March 1st because Jasen Aldean was playing the rooms at Mohegan were a minimum of $450 and I could never afford to pay that and afford to eat or gamble. So I checked around for hotels with a shuttle that give military discounts. This hotel was clean, comfortable and the staff were wonderful !!!... More

Was this review helpful? Yes
Brian D, General Manager at Holiday Inn Norwich, responded to this review
15 March 2013

Thank you for your comments. Our team members are committed to delivering great guest service. We hope to see you back in the near future. More

East Haven, Connecticut
1 review
“Great for a short stay”
5 of 5 stars Reviewed 11 March 2013

A group of 5 of us decided to take a last minute trip to Mohegan Sun and needed somewhere reasonable to stay. The price was great for a last minute Saturday night. The shuttle was on time and very accommodating. The rooms were very clean and having the fridge was convenient. Check in took only a few minutes, and check... More

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Brian D, General Manager at Holiday Inn Norwich, responded to this review
15 March 2013

It’s great when we can make your experience a memorable one. We love to exceed our guest’s expectations. Please come back and see our new look after June. More

Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Exceptional Stay”
5 of 5 stars Reviewed 4 March 2013

The staff of the Holiday Inn bent over backwards to help me plan a surprise for my husbands surprise birthday. They went above and beyond the call of duty to set up a beautiful surprise in our room, and a shuttle to the casino. FANTASTIC - oh, did I mention the awesome breakfast!!! GREAT JOB!!!

Was this review helpful? Yes
Brian D, General Manager at Holiday Inn Norwich, responded to this review
8 March 2013

We’d like to thank you for your great comments; it’s great when we can make your stay memorable. I will share your comments with my team members. Thanks again. More

1 review
1 helpful vote 1 helpful vote
“Bad organization but ended up okay.”
2 of 5 stars Reviewed 18 February 2013 via mobile

When we first arrived for our 3pm check~in, there was a huge line. We waited and were offered a complimentary glass of wine. This was unexpected but welcomed. It all soon became clear why the glasses of wine were being offered. When we finally got up to the desk~ they not only told us the room was not ready but... More

Was this review helpful? Yes 1
Brian D, General Manager at Holiday Inn Norwich, responded to this review
24 February 2013

Thank you for your comments. Superman is a great asset to the property. I apologize for not meeting your expectations. We strive to give superior service and there are no excuses when we fall short. I will share your comments with Jerry thanks again. More

 
 
Holiday Inn Norwich
Holiday Inn Norwich
3.5 of 5 stars 132 reviews
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Hotel Summarization (Beta)

What travellers say

  • “Mohegan sun” (12)
  • “Free shuttle” (5)
  • “Pool area” (3)

What travellers search

  • hotels near norwich ct

Additional Information about Holiday Inn Norwich

Address: 10 Laura Boulevard, Norwich, CT 06360
Phone Number:
Region: United States > Connecticut > Mystic Country > Norwich
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 hotels in Norwich
Price Range: ££
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
(POOL CLOSED FOR RENOVATIONS). Whether you are here for work or play, the Holiday Inn Norwich is the perfect destination conveniently located off 1-395, exit 80 with spacious rooms and 8,000 sq.ft. of meeting space. Guest rooms offer comfortable pillow top beds, HDTVs, microwave, refrigerators & free WiFi. Enjoy a swim in our indoor pool or re-energize in our fitness center. Dine in for lunch, dinner or to grab a drink in Scorzz Sports Bar & Grill. Scorzz also offers 13 HDTVs, pool tables, dart, shuffle board and other electronic games. With daily shuttle service to Mohegan Sun Casino only 3 miles away and close proximity to Foxwoods and Mystic plus several beaches, you will find that there’s plenty to do from playing by the seashore to testing your luck! *Complimentary shuttle to Mohegan Sun Casino is available on a first come, first serve basis and must sign-up with the Front Desk at check-in. ... more   less 
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Also Known As:
Holiday Inn Norwich Hotel
Holiday Inn Norwich Hotel Norwich
Norwich Holiday Inn

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Holiday Inn Norwich
10 Laura Boulevard
Norwich, CT 06360
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TV in room interior Sink, toilet, shower. No room for 2 people. Ceiling Tiles
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