I am a priority club member and I stay at Holiday Inn's on a regular basis. This Holiday Inn is currently in renovation but it is still fine. The carpet in the halls in dirty and stained but the rooms, or at least the room I had was fine. It was a king non-smoking. The room was large and clean.... more

Stayed here the other night. It was fine. The rooms were clean and the beds was comfortable. It is what you would expect a Holiday Inn Express to be, nothing more and nothing less. It is located downtown near St Mary's hospital and is surrounded by office buildings and parking garages. You need a car to go anywhere as any... more

I was very dissapointed in the customer service provided at this hotel. After checking in, I went up to my room and found the bathroom had not been cleaned. I went back down to the front desk and the person told me that she couldn't do anything about it because she was the only person there. I'm a platinum member... more

Stayed here overnight on July 22, 2005, to take a break from a long drive. Although the staff person (never saw more than one at the same time!) was pleasant and efficient, I found that the rooms were only fair (booked two doubles). The shower did not work well in either room; when one turned it on, water continued to... more

I have stayed in this hotel on 2 or 3 previous occasions, when it was the Quality Inn. I have usually stayed here for 2 weeks at a time, so can give a good overall indication of the standard to be expected. I made my reservation directly with hotel, very good comms. The hotel has undergone extensive alteration from the... more

My wife and I attended a Alison Krauss concert at the nearby Palace Theater. Turned out that it was an easy walk to the Theater from the Holiday Inn Express. Staff very helpful in giving directions. Room was pleasant, with free cookies and bottled water (at least I think they were free!). Breakfast was fine. more

I stayed with my wife and baby at this nice hotel. The staff could not have helped me enough and were just so accomodating. We came to Waterbury to see a play at the palace theater which was great. We also at the suggestion of the hotel staff visited the Brass Mall, which is literally around the corner. The mall... more

Arriving at the Holiday Inn Express my first impressions were the clean lobby, and the woman at the desk acknowledged me with a friendly smile when i walked in the door. I really enjoyed the breakfast bar in the morning as their were so many choices to choose from. My room had a King size bed with enough space to... more

This hotel is a renovated Comfort Inn in Waterbury. Staff is very rude. Tried to check in at 12:00 pm, there were rooms clean but they wanted 1/2 day rate if I checked in before 3:00. I am a platinum priority club member and have never had this experience at any HI hotel before. Do not stay here there is... more