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Best Western Executive Hotel


Hotel class 2.0 of 5
490 Saw Mill Road, West Haven, CT 06516
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Reviews you can trust

75% Do not recommend
3.0 of 5 stars 11 reviews
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2 of 5 stars
Bloomington, Illinois
10 Aug 2009 | Trip type: Business

We stayed at this hotel for one night because it was close to a place we needed to visit. It was also close--very close--to I95, and our room faced the highway. First, the positives: the beds were very comfortable; the mattresses are probably new. Cleanliness was fine. That's it. Just a word about the exterior: it looks like a fortress,... more

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3 of 5 stars
Louisville, KY
1 Jan 2008

I stayed here for an interview in the area, and was quite pleased. I got a group rate of $79, so perhaps my expectations were lower than people who might have paid more. My room was fine. It was clean and totally unremarkable. The wi-fi did not work in my room, but they gave me a cable to connect directly... more

Pretty Nasty
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2 of 5 stars
Boston
15 Aug 2007 | Trip type: Business, Solo travel

Great wireless internet connection and located close to Yale but that's ALL it's got going for it. Didn't get the nonsmoking king room requested, got a horrible smelling smoking room. When you pulled back the comforter the back side was covered in huge orange stains that looked like Dorito cheese. Cheap sheets. Continental breakfast was giant bins of cereal that... more

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1 of 5 stars
Jacksonville FL
2 Jun 2007 | Trip type: Family

Stay in New Haven instead. I've ended up having to stay at this hotel twice in the last several years and have regretted it both times. Noisy, dirty, musty rooms, halls, and lobby. Marginally adequate front desk service. Unconfortable beds with thin hard mattresses, threadbare linens and itchy bed covers. The shower was clean but bathroom ceiling was mildewed and... more

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3 of 5 stars
Randolph, NJ
17 Apr 2007
1/2 found this review helpful

I stayed here since I couldn't get a hotel in New Haven and its only about 15 minutes to Southern CT State University. The hotel is in between a vacant building and construction and is right off 95. The staff was friendly enough. Some of my issues were that I had booked a king bed but requested two doubles if... more

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2 of 5 stars
Panama City, Panama
9 Jul 2006 | Trip type: Business
2/3 found this review helpful

The first room that they assigned us smelled like urine. We immediately asked to be changed to another room and the lady at the front desk helped us immediately. She told us that the smell was from the chemicals that they use to clean the rooms ???? (don't think so!) but she was very nice and switched us to another... more

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1 of 5 stars
Maine
19 Jun 2006
2/2 found this review helpful

When we first got into our room and opened the refrigerator it smelled like mildew. It had a lot of mildew. They did come immediately and replaced it with another one and apologized. If that had been it I could have understood. It was dealt with well and professionally. However, finding a pinching bug in my bed was quite disgusting!... more

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5 of 5 stars
LONG ISLAND
19 May 2005
2/2 found this review helpful

I will recommend this place in the West Haven Are, Great Staff, Clean surroundings, Room are clean and complete amenities. more

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1 of 5 stars
Albany, NY
30 Apr 2005
1/4 found this review helpful

This was by far the worst hotel I've ever stayed at. It was filthy. Our room smelled like urine--the bathroom actually smelled better than the room. We arrived there quite late with our 2 children (5 and 8), so we decided to stay the night. I was afraid to let my family sleep on the sheets. We were scheduled to... more

not bad
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3 of 5 stars
Providence, RI
23 Jan 2005 | Trip type: Business
3/3 found this review helpful

The hotel was clean & quiet, the rooms were ok, and the desk attendants were nice enough, but the area is terrible. Also, the in-house restaurant did not open on time because the server arrived at work late (and it wasn't snowing yet). I would have preferred to stay in New Haven, but I had to be as close as... more

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Best Western Executive Hotel Also Known As

  • Best Western West Haven
  • West Haven Best Western
Address: 490 Saw Mill Road, West Haven, CT 06516
West Haven hotels Best Western Executive Hotel
3.0/5.0
11