Stayed at hotel in June. Had read reviews where the hotel had been updated and was rated good. Well I don't feel the reviews were up to date. It is true the hotel was updated, but just as expected , a shoddy renovation. The beds are already worn, and you sink. Was put in the first room, and the beds...
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First and foremost, we apologize for any inconvenience you experienced during your visit. I spoke with you directly during your stay, and I was also concerned that some of the smoke detectors were not working properly. Since your visit, we have conducting a full-property inspection and replaced faulty or non-working detectors. We also instituted a new training program for housekeeping...