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Renaissance Boca Raton Hotel


Hotel class 4.0 of 5
2000 NW 19th Street, Boca Raton, FL 33431
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Reviews you can trust

77% Recommend
4.0 of 5 stars 63 reviews
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By trip type
All (63)
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2 of 5 stars
Frank44122
26 Oct 2009 | Trip type: Solo travel

They claim free high-speed wireless internet in every guest room. But their IT infrastructure is totally screwed up. Long periods of time when the signal was so weak that you can't get any connection at all. Then it comes back for a few minutes only to cut out again. Incredibly frustrating. I got a range of unhelpful reactions from the... more

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4 of 5 stars
michael30309
17 Oct 2009 | Trip type: Business

If you're looking to stay on the beach, this is not the hotel for you. But the pool oasis is absolutely beautiful and the pool bar is a lot of fun at night. Staff was extremely friendly and accomodating (loved the complimentary afternoon limeade/cookies). Rooms weren't huge, but were new, very clean and modern. Really, the only downfall I found... more

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3 of 5 stars
Moscow, Russia
11 Jul 2009 | Trip type: Family
1/1 found this review helpful

Only needed to stayed one night. Pool was cloudy and didn't seem clean. Otherwise okay place. Beds comfortable, bathroom clean. Bed linens were a bit tired and well used. Lobby and common areas very pretty. A bit dated but nice. Location is good - near shopping and both 75 and 95 freeways. Room service food was good. The cleaning people... more

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5 of 5 stars
Orlando, Florida
6 Jul 2009 | Trip type: Couples
1/1 found this review helpful

We booked a room at the Renaissance for a last minute July 4th trip. The website looked a bit nicer than the hotel as it was a bit dated (mainly the furnishings and rugs), but the exceptional service more than made up for the initial accommodation glance. We ended up spending almost all of our time at the hotel as... more

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3 of 5 stars
Miami
17 Jun 2009
1/1 found this review helpful

I just finished travelling to Boca Raton last weekend as part of my birthday present from a friend. While there, we decided to stay at the Renaissance. We saw lovely pictures of the hotel online and had heard good things about it; however, we experienced otherwise. First: The hotel staff (namely room service and front desk) were not very pleasant... more

Management response from
Tom Mulroy, General Manager

I am sorry that your experience was not a pleasant one that you deserve. The frog situation was from a major storm and was quickly resolved within a day. Please feel confident that the shortfalls in the service is not the norm and corrective action has taken place.

Awful Hotel!
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2 of 5 stars
FL
16 Jun 2009 | Trip type: Friends getaway
1/1 found this review helpful

I stayed at the Boca Renaissance back in February and it was a disappointment from the start. When I arrived, the front desk agent couldn't find my reservation. After waiting 10 minutes or so, It was found but my room wasn't ready. I asked to be upgraded for my troubles and I was declined. When I got in my room... more

Management response from
Tom Mulroy, General Manager

My sincere apologies that your stay was less than desirable. I can confidently say that we pride ourselves on attentive and friendly service and would appreciate another opportunity to serve you again. In the event that one slips, hotel management would like to be notified so it can be quickly resolved to your satisfaction.

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5 of 5 stars
Tampa, FL
31 May 2009 | Trip type: Business
1/1 found this review helpful

I am typically a Hilton guy and the staff and the service at this hotel has totally converted me. They are wonderful.... everyone... the GM, front desk staff, lounge, bell, you name it... they are truley world class! more

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5 of 5 stars
27 May 2009 | Trip type: Couples

A lovely hotel and experience. There were cookies and iced tea in the front lobby in the afternoon and fresh coffee in the morning. The work-out facility was great and located close to the front lobby and not tucked away in some cubby hole like other hotels. There was a computer and printer available to print out airline tickets as... more

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4 of 5 stars
Marlboro, New Jersey
14 Apr 2009 | Trip type: Couples

My husband and I just spent one night at this hotel. We checked in where the young woman at the desk was friendly, and told us that our request for extra pillows, etc. was taken care of. She also said our room was on the second floor, but we had requested a high floor (there are five in this hotel).... more

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2 of 5 stars
West Orange NJ
18 Jan 2009 | Trip type: Couples

Just came back from a weekend at the hotel which I have stayed at for numerous occasions and I came back disappointed this time. The hotel rooms are dated and my particular room smelled from dingy odors, had mold in the air conditioning unit, had a non-working thermostat and was worn and battered. We left disappointed at what has happened... more

Management response from
RenaissanceBocaRaton, General Manager

I sincerely apologize for your experience during your recent stay with us. Your comments have been forwarded to our new Director of Engineering to address the challenges with your air-conditioning unit in your guest room. We hope you will choose to return to the hotel, as you have so many times before, and allow us to restore your faith in...

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Renaissance Boca Raton Hotel Also Known As

  • Renaissance Boca Raton
  • Boca Raton Renaissance
Address: 2000 NW 19th Street, Boca Raton, FL 33431