Room was not clean, toilet had stains on it, patio door would not close. Although it was a non-smoking room, it reeked of cigarette smells. However, Included breakfast was very good.
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- Embassy Suites Boca Raton
- Boca Raton Embassy Suites

Room was not clean, toilet had stains on it, patio door would not close. Although it was a non-smoking room, it reeked of cigarette smells. However, Included breakfast was very good.
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It is great to read that you enjoyed the breakfast at the hotel however I am sorry for the cleanliness issues you saw in your bathroom –I will certainly follow up with the Housekeeping Department to ensure we addressed this issue properly.
Kind regards,
Jennifer Graham
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The desk staff is outstanding. The bathrooms need some updating, the beds as well. Overall, it's a decent choice in the Boca area. Be prepared to look for a parking spot if you don't choose valet.
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Many thanks for your review. January was a very busy month for us and I can certainly appreciate how this might have affected the parking availability. It was good to see though that overall you had a good trip and that the team here looked after you.
Kind regards
Jennifer Graham
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The experience that my wife and I had at this hotel was unpleasant even before we arrived. The hotel’s website directions are incorrect. They stipulate a turn from Yamato Road on to 53rd street, but it is actually 8th avenue. After spending some frustrating time trying to determine how to get to the hotel, we finally arrived.
Although it was...
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Thank you for taking the time to write a review about the hotel. I am so sorry to hear your experience at the Embassy Suites - Boca Raton was anything less than perfect. We pride ourselves on providing excellent customer service and it seems as though we missed the mark entirely, specifically with respect to service, and product. Your feedback...
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Just stayed for 4 nights. Friendly staff, clean rooms and comfortable beds. I stayed on the side of entrance on third floor. Next time we would request a room on the opposite side because of the exterior noise. Outside of the hotel is a train track and very busy road.
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Spent a week in South Florida over the New Year's period at the Embassy Suites Boca Raton. We travelled as an extended family of 5 and had two rooms. The purpose of our trip was to get some warm sunshine, play some golf and visit a few friends in the ares. The Embassy Suites suited this purpose well.
Overall the...
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The rooms were fine, it was a basic 2 room suite. Check-in was pleasant, included breakfast and managers reception were great. Definitely worth the rate with AAA. Our only complaint was that even on a sunny day, the pool area was mostly in the shade,so it was too chilly as the sun was blocked by the hotel building! Also, I...
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My wife and two sons spent a nice night here before cruising out of Port Everglades. It was easy to find, less than a minute off of 95, though a bit isolated from any shops or restaurants, so a car is necessary. The rooms were a bit smaller than the typical ES, but well appointed and clean. The manager's reception...
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The Embassy Suites Boca Raton is typical of the chain, with the familiar free evening cocktails, breakfast included and two room suites. It may be somewhat better built than the average because it seemed quieter and the atrium had more plants and a more interesting design. The pool is outdoors and has a very nice flowing hot spring as the...
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While the rooms can use a bit of refreshing, overall we had a very good stay at the E-Suites Boca. Unlike a previous reviewer's observation, we found the staff to be very friendly and helpful. Breakfast was just okay, and if nothing else, could use a better presentation. True, it's better at other E-Suites properties.
My biggest complaint was the...
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Room was dirty -- carpet had sticky spots, furniture was not clean. It smelled of bad odors (cigarettes, bathroom smells, etc.). Staff was unresponsive when we asked for help with making up the pull-out sofa. Very depressing lobby and hotel atmosphere -- dark and damp.
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