We arrived and just missed the NE' first snow storm. On arrival we crossed paths with Earl as he was finishing the touch's on the hotel's entry way banister. Having trouble with my luggage up the stairs, Earl came to our assistance. The random act of kindness set the tone to our wonderful experience at the Pelican!
Our hat is...
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Dear Trolzzz,
So glad you missed the first snow storm in New England and were able to have some beautiful Florida weather. You are so kind to mention one of our truly wonderful team members who set the tone for your entire stay. It was such a pleasure to share this review with him today and post your comments in...
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I have stayed in hotels all over the world and I must say that this visit would rank with all the best.
The hotel is beautifully located right on the beach and reminds one of Southern Plantations typically visible in the southern United States. Contrary to previous reviews, their prices are comparable to any hotel with this location and quality...
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Dear ConsumerAdvocatePlus,
How wonderful to read your review of the Pelican Grand and for you to share this with the Trip Advisor community. Our goal is always to exceed our guest’s expectation and it is wonderful to hear we met our goal for your two week stay. I know our team will enjoy your comments about our service and want...
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The Pelican Grand is nicely located with easy access on and off of A1A. The rooms are huge and everything about them is classy! We had a corner room on the second floor which had a huge deck (size of an average livingroom). The staff was very polite down to the valets and maids. The pool and the lazy river...
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Dear debnlupy,
It is a pleasure to read your review and I am so glad to hear that your enjoyed your accommodations and warmth of the pool and lazy river. You are correct that we are a non smoking hotel throughout our property and I must say most of our guests enjoy this aspect of the hotel.
I am sorry...
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Stayed at this hotel for 2 nights before leaving on a cruise. We absolutely loved it! The front desk staff was so friendly and helpful and we were upgraded to a king suite with an ocean view that was amazing. The bed was so comfortable! The food in both the restaurant and the bar was very good. It was so...
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Dear c0c026,
Thank you for such a wonderful review. We are so glad you enjoyed your accommodations, our restaurant and bar. Certainly it was a pleasure to read how our guest reception took good care of you during your visit. We certainly hope the next time you are in Ft. Lauderdale you will once again choose the Pelican Grand.
Sincerely,...
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Good hotel. One cannot get closer to the ocean or beach. You can sit on the veranda and just about put your feet in the water. The hotel is a little off the beaten path but that can be a good thing. Very comfortable bed and large room. Staff was good - did not eat at the hotel as we...
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Dear Denver-Rosie,
Thank you so much for your comments on Trip Advisor. You are correct in that you cannot find a hotel in Ft. Lauderdale closer to the water. It is great to read that you enjoyed you r stay and our location. We like to think we are close enough but still just far enough away from the strip...
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My son and his fiancee chose this location to have their wedding, so I thought I should check it out first by spending a weekend there. we arrived early and the desk clerk could have checked us in to an "ocean view" room immediately, but she advised us that she would have a larger room with a balcony available by...
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Dear Raskalnikoff,
It is wonderful to hear your son and his fiancée have chosen the Pelican for their wedding and you are so smart to check us out first. It is great to hear that not only did we pass the test but it sounds as if we passed by flying colors. I am so glad you found our service,...
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We stayed at the Pelican Grand for one night before our cruise. We had no problem checking in and the front desk staff is very nice. We got a queen suite ocean front room which was very spacious. Not the cleanest hotel room I've been in, but can't beat the view and size. There were two queen beds in the...
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Dear delzi,
We are so glad to hear that you enjoyed your stay with us. It is great to hear your positive comments on our guest receptionists. I do agree with you that the view from our ocean front rooms cannot be beat. However, I do want to apologize that you felt your room was not quite up to your...
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We are discerning and picky about cleanliness, friendly staff,food, service and accurate description. We do not mind paying if we get what we pay for. We can not say enough good things. We stayed 5 nights and had guests stay for 3 nights in separate rooms. All were very happy with the entire resort. Breakfast on the veranda in the...
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Dear Lynda H,
Thank you so much for such a glowing review. It is always a pleasure to hear such great comments especially since you were with us for 5 nights. Thank you for pointing out some of our special team members who made your stay memorable. I am glad you enjoyed our location of being right on the beach...
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Enjoyed a wonderful dining and celebration experience New Year's eve. Food and service were excellent. Our waiter, Marcelo was attentive and engaging. We would highly recommend this restaurant and look forward to going there again on next visit to the area.
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Dear evalbig,
Thank you so much for your comments and I know I speak for our entire team when I say we are glad you enjoyed your experience here at the Pelican Grand. We hope you will return very soon and enjoy the wonderful view of dining Oceanside.
Sincerely,
Bob Keesler
General Manager
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If the hotel took the time to renovate bathrooms and carpet, and remodel beddings...this hotel would be 5 star....great location....some front desk employees could use more triaining while others are very good
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Dear telavit82,
Thank you so much for your comments and for sharing them with us. Yes our décor is not typical as it reflects an old Florida ambiance. Nevertheless, I am happy to see you rated us very high in value and location. I do appreciate your comments on our guest reception and have shared this with our manager since...
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