Our room was dirty with syrup on the carpet. We carme back from dinner to find the room covered in ants and small spiders. The staff acted as if we were lying and told us they did not have another room. After a mini hissy fit, they magically had another room. Terrible customer service, we didn't even get an apology.

This hotel is a very comfortable place to stay and the rooms provide enough space to be a place where you can do some work, watch TV, or just relax without being in someone's space as the rooms are large with couch, desk, sink and a small separation for persons. The staff were extremely friendly, the breakfast provided good options.... More

This is your typical Hyatt Place (stay and one and you've stayed at them all, except you can expect better service at other locations). I will make clear that Hyatt Place is normally not my choice of properties when I travel for business. I travel on business approx. 40 weeks per year, so hopefully this adds some weight to my... More

This hotel is very nice. Breakfast is okay. What really ticked me off is, They charge to park your car. I was not aware of this. I was flaber gassed when told I needed to pay a $5.00 per nite fee. This is even if you are staying at this hotel. I have NEVER paid to park my car at... More

Beautiful hotel with a very modern decorating design. Staff were very helpful and friendly. Room was more than spacious, quiet and very comfortable. Nice pool. Breakfast was more substantial than most hotel continental breakfasts, plus an opportunity to chat with other cruisers. Not much in the neighborhood but there is an "Outback" restaurant across the street and a shopping plaza... More

Had a one night stay at this hotel recently and the shuttle driver (I forget his name) went above and beyond what was expected. Not only this, but he seemed to be more than a shuttle driver. He was also the hotel maintenance crew. When he was dropping us off (either on Las Olas or at the airport) he was... More

We stayed here for 1 night in April and were disappointed because we prepaid well in advance using points and chose the King size bed but on arrival, we got downgraded to 2 queen size beds. I asked the front desk to comp something in lieu of this and the fellow I spoke with said no and that it wasn't... More

We stayed here for 1 night on our honeymoon before we boarded a cruise ship. Hotel staff were top notch, very helpful. We blagged a free shuttle to the port from the girls at reception, transfer took less than 30 mins. Room was spacious and comfortable. Breakfast was average but can't complain when its free. Luggage was stored in a... More

We stayed at this hotel for a one night post cruse. The hotel is very nice and in a great location close to restaurants and shopping. The issue we had was with the cleaning crew. It appeared they were deliberately trying to wake or disturb guests by slamming doors and making alot of noise with thier carts and talking amongst... More