I am amazed at some of the reviews on here, and sometimes I wonder if people are provoked into making reviews only when they have bad experiences. First of all, make sure you have the right hotel. This is not the Ritz Carlton in Coconut Grove which is only a few miles away, this is the one on the island... more

I have to notice first, that the hotel itself is very nice. We've had a very welcoming reception, were offerd a glass of champagne and got a room on one of the top foors. The room itself was rather big with a beautiful bathroom. One thing I have to mention though, is that some of the furniture showed us, that... more

I really cannot get off my Ritz Kick! I always seem to book my vacation location based on where a Ritz Carlton is. Why? This is the MOST accommodating hotel chain that we have every stayed at...and this is with children as well! We have a three year old and this was our second stay at this Ritz. Best part... more

I booked this through the hotel's site and received a rate of $265/night over the Labor Day holiday. Apparently, they will be renovating the hotel later this fall/winter so I'm sure that is why the rate was so reasonable. Check in was a breeze and I was even upgraded to an ocean view room. The room was clean and the... more

As soon as you drive up to the valet, you will understand why this is the Ritz-Carlton. Everyone from the bell boys, to the valet parkers, to the greeters who open the front door for you are hospitable and cheerful. The staff at the check-in desk was very helpful. We checked in a little earlier than we were supposed to... more

I went to the Ritz Carlton Key Biscayne for a business meeting and stayed there for 4 nights. I agree with other commets that says that the hotel staff, specially the front desk offers a very poor service. When I checked in, I had a reservation with a guarranteed two queen size bed room, and they told me that it... more

We were pleased with the pools, beach (small but clean during our stay) and most of the staff. The hotel is lucky to have the bell men staff because they were more helpful then the front desk and concierge. These gentlemen were incredibly welcoming and friendly every day. We were forced to wait 3 hours to check into the hotel... more

Stayed here during May for a couple of nights at the start of our 21 night stay in Florida. I thought the hotel was good and overall the best RC of the 4 we stayed at during our Florida stay, the worst being Sarasota. They appear ot have RC Residences here next to the hotel but we stayed in the... more

My husband and our 3 children went this past weekend to the ritz carlton, key biscayne. What a mistake. First of all the front desk people are useless and have no idea what is going on. There is NO BEACH!!!! sorry there is a SEAWEED BEACH!!!!! The staff is rude and at one point my husband found himself opening doors... more