I went to this hotel in April with my 16-year-old daughter and her two friends. I was pleasantly surprised at the personal service; many of the employees knew my name towards the end of our stay. The room was updated and clean; the pool and beach are lovely. My only complaint is the price - $60 for an hour of... More

Unless you are with a large group, do not stay here. It really should be called ritz conference centre. Every night had a different function with parts of the hotel closed off to guests. Loud music and parties going on until past midnight right under your room. One family pool to accommodate conference guests, residents and guests. Limited chairs and... More

The service was phenomenal and the hotel was very clean as you would expect with the Ritz brand. We decided to stay here because of the tennis faculity and had a blast..however if you're looking hotel only in Miami I would recommend the Four seasons or the JW Marriott on brickle.

Grand entrance that's where it stops. Our room we checked into was horrible from given 2 twin beds not a king to the view of a roof top and asphalt. Dirty green carpet FILTHY right outside our balcony. So far nothing has been done to fix this. We are with a huge group of 200 and the first people we... More

wife and I stayed for 2 nights in the club level island double room. What a great hotel., the service was great, the food was fantastic, the pools were beautiful, the bed was very comfortable. We found nothing wrong. When I was in the gym the attendant came with cold water; when I was in the spa, they came with... More

Attended a recent conference for an-all-too-short first visit to the Ritz-Carlton Key Biscayne. Unfortunately, I didn't get a chance to enjoy all the amenities given the business time crunch but the Ritz is a great setting that presented both a good stage for business and a nice setting for pleasure as well. The conference facilities, food and beverage quality and... More

First time at this property. I'm a Marriott platinum and stay at RC properties through tout the world for business. Arrival is lovely as you drive up. We pulled up but staff went in front and behind us to valet cars and get bags. They had blue tags and we had white, so prob something to do w residents. After... More

This is our third trip to this location. To start off, I would like to be clear that this resort is still a very clean and beautiful property as I remember it on our previous visits which go back 5 years. What did make me a little concerned was we had a minor hitch in our check in, as we... More

There is something unique about this resort. They pull together: a property which remains one of the best in the US for luxury family vacation a beautiful location on a quiet clean beach, facilities made well and decorated with great taste, year after year A resort design that allows the hotel to remain 5 star inside and out, while still... More