A four star hotel which is very much in reach of the fifth star. The staff welcomed us promptly, efficiently and with courtesy. Free pakring and all spaces are close to one's room/building. The rooms were clean, cheery (a mix of old and contemporary Key West), and very comfortable. The beach area (small in general, but not crowded whatsoever during... More

This is our 2nd stay. Private beach, excellent service and very comfortable room, and clean. We just love this place. It is perfect for couples. You have all you need in the area, and you can walk to it all.

Excellent stay. Location is awesome. Parked the rental car and walked the whole time. Stayed in a Harbor Loft Room. Great view but I think if I went again I would just get a regular Harbor view room. The spiral staircase getting to the bed room seemed like wasted effort. No better view of the water from the top. All... More

We had a group of 14 and we were all very pleased with the cleanliness of the rooms, the quality of the restaurant food, & the friendliness of the hotel staff, especially the front-desk managers and lobby attendants. All requests were honored with a smile. The pool and private beach were always sparkling clean & the grounds immaculate. We would... More

We had four rooms at the pier house May 29-June 1. the stay started out very stressful when the two bedroom suite we reserved had water damage and was no longer available. a phone call letting us know this before we arrived would have been nice. we were a group of 11 women celebrating graduations, birthdays etc. and we spent... More

Recently my husband and I stayed at the Pier House in Key West. Originally we were going to stay from a Sunday-Thursday then head to Key Largo. But after staying only 1 day, we decided to stay another night at the Pier House. When I asked if we could extend, they said yes, but that we would have to move... More

We have had the pleasure of staying at the Pier House almost every year for the past 14 years. What's not to love? It is located on the beach at the end of Duval St., in a secluded well manicured tropical compound. You can easily walk to a lot of popular areas in Old Town from this location. The beach... More

My husband and I stayed at the Pier House in the Dock Side Suite. This hotel is very nice, clean and friendly. However, for the price we paid for the room, the level of service was not up to par. This is no Four Seasons hotel. The location is excellent and the view is beautiful but the hotel absolutely needs... More

My friend and I really enjoyed our stay at the Pier House Resort over Spring Break. The room was modern and very comfortable. The beach and water access were great. The location of the hotel was a real plus. It was convenient and an easy walk to Mallory Square, the shops on Duvall St., the wharf, all activities and of... More