This is my second stay at this hotel. The first stay was in May of 2008. We had one of the most pleasant experiences of our lives. We returned based on that experience only to find a completely different hotel 14 months later. The staff looked stressed out and tired (which is not a fun thing to be around on... more

We stayed at the Sheraton for 2 nights before our wedding. We were very happy with the room, but had previously decided to spend the last 4 nights after our wedding at a B&B closer to Duval. Big mistake! The B&B (Albury Court) was not good at all. So, after one night we left the Albury and went back to... more

Great service... great location and lovely rooms. Not really more to say, as we were bought the trip by a friend as an anniversary present! more

To start with, I was very impressed with the tropical feel of the property, the lushly landscaped courtyards, and our spacious, upscale, comfortable suite. Even though it is a couple of miles from the center of town, the nearly beachfront location on the "mellow" side of the island made for a pleasant locale. However, I felt the current public area... more

We stayed at the Sheraton from 16-19 May 2009. The hotel is undergoing refurbishment to the public areas which may affect your stay and may be worth checking first. The reception was to be found located in a meeting room, the staff were very polite and courteous and did apologise for the disruption. We had an oceanview suite which was... more

First off, it's far away from downtown Key West. The shuttle is nice but only runs once an hour and you have to reserve it in advance so spontaneity is difficult. The whole place is being renovated, so the pool was closed and the construction starts early and loudly. The rooms are perfectly adequate and reasonably clean, but outdated and... more

I went to KW to attend a conference.Everyone knows KW is the drunk people's paradise, so let's not even talk about it. Sheraton is located across the street from a public beach-dirty, lots of drunks and strange people sleeping there at all times.the hotel is operated by a bunch of young foreign guys, I was very surprised to see that... more

I stayed at the Sheraton Suites in April and had a wonderful time. While the rooms were a bit run down ,the pool area and location next to Smather's beach more than made up for it. The shuttle service was fabulous and made getting to downtown so easy. My favorite part of the day was sitting outside at breakfast overlooking... more

my wife and my doughter stay for 3 night far away from town but we were closed to the beach room is clean and nice but if you are a smoker,forget it. there is no smoking anywhere. the bartender ripped us off several times by charging us an extr 2.50 for upgraded alcohol that we did no ask for. nevertheless... more