Hotel was beautiful, pretty pool, nice cabanas, fitness center, meeting rooms. We came there for a place to sleep and get ready. Lots of amenities that we didn't use because we were having fun around the island. We stayed at 2 hotels on this visit and the first had free parking and breakfast. This one did not. The parking fees... more

I am here right now, I am loving it. My 5 year old loves the pool, this place is not crowded at all. The room service is great, the drinks are great the food was ummm good. The room service food is a little high priced, but if my hubby will let me, I will order it again. Very clean.... more

Hotel was a nice break from the craziness of Duval Street. It is family orientated and we enjoyed our stay. If you rent a car, It is only a short 20 min drive to Duval and Southern Most Point, ; but the hotel offers a shuttle service a regular basis. The staff provided us with excellent customer service, I felt... more

We had no issues at all with this hotel. The rooms are what you would expect.... very comfy and super clean. The pool and hot tub were great. There's a nice workout room, It's really close to the airport, which means it's not really close to Old Town, but that is actually ok (here's were the title of this review... more

I have no idea why people gives this hotel 4 or 5. This hotel do not have even great pool. This hotel is OK hotel, but not so good one. It is "little better than motel" class. Restaurant is bad... Food is bad, service is bad, price is bad. I did not have this much bad restaurant experience in my... more

They said that in their ad and that sure says it all! We been several islands and like some but Key West has everything and the drive is beautiful. The Grand Key is the perfect base of operations for seeing everything on the island. The staff at the Grand Key were so helpful planning our activities, which were great but... more

We just spent a week here and this is the definition of customer service. The only exception was the only time I ordered room service (breakfast), it was late from the prescheduled time, not what had been ordered, and not particularly tasty. Other than that, from the check in folk to the concierge to the cleaning to the shuttles which... more

We stayed here for one night only but found it to be clean and friendly,it is close to the small airport but not to much noise from the planes .The hotel provides a free shuttle bus to go downtown which goes every hour and was good fun,the breakfast had a good choice and the room was clean with a nice... more

This property was advertized to be pet-friendly. After several conversations with management before arrival with our dogs, the hotel staff was rude and unfriendly toward us from our initial check-in, especially the unprofessional manager, Kevin. We checked out after a day and a half when our stay was to last six days. The rooms have not been updated in years-... more