This hotel is just OK - and definitely not what I expect a "Waldorf Astoria Collection" hotel to be. The staff was super friendly and very helpful, but the hotel is disappointing. The rooms have balconies, flat screen's and overhead fans above the beds (excellent feature - kept us cool!) however the amenities in the guest room were lacking and... more

We had a great time while at this resort! The staff made our stay so much fun and really had the no worries attitude! The reosort had many features that made it tought to leave at the end of our trip. From the pool to the private bach and of course barefoot billies crew sure made the trip relaxing. The... more

My wife and I stayed here for two nights but we wished we could've stayed longer. We drove down from South Beach in the morning and arrived at noon. The check-in time was 4:00 but we decided to check our luggage and would meander around the island until it was ready. To our surprise, the front desk attendant told us... more

There is alot to say about the Reach Resort!!! For starters they are very family friendly with a very adult atmosphere. I have a three year old and they were so kind and sweet and really tended to all of ours needs. We were there for 11 days and had a BLAST!!! The staff is friendly and professional. Ricardo and... more

My husband and I stayed at The Reach four nights. I spoke with Catherine when I made my reservations, she was there when we checked in, her great attitude, information about the local attractions and dining made our trip so enjoyable. Catherine should train all front desk reservation agents on customer service, she is awesome! DJ and Brian poolside worked... more

Our room was a good size, with two patio doors, and very well furnished with a well appointed bathroom - no bath - just a large shower. On entering the room there was a small kitchen area that housed a fridge and sink with a high table with bar stools adjoining. There was a flat screen television, iron & board... more

We stayed at The Reach for 9 days, and for the entire time, we were treated like royalty! There were two outstanding people who made our stay wonderful. . . Ricardo and D.J. were the men who set up beach chairs, etc. They were extremely pleasant! They made us feel comfortable and they had wonderfully warm, caring, humorous personalities! These... more

My wife and I gawked at the great photos of the reach and all of the ammenities they offered per their website, we had a great time in Key west and the location of the Reach was perfect for us but it could be so much nicer if they fixed a few things, some easy some not so easy. The... more

we had made reservations well in advance for a 4 night stay in an oceanview luxury suite. We were taken to our rooms with our bags and initially thought we would be very happy with the room. The view was very much of the pool, the ocean in the distance. I was pleased to see the double vanities in the... more