We stayed in Suite 20, it is an attic-type room, the bathroom was very small and the celing was very pitched. We banged our head continuously. However, the pool area and bar was great. They served a great continental breakfast which was included in the stay. The location was good, only a few blocks from Duval Street but we had... more

I was embarrassed that I brought 4 friends here, and we paid a healthy amount of money ($150 per night) for rooms that were dirty, old, and had paper thin walls where you were subjected to everything going on in your neighbors rooms on all sides. There is an old part of the property and a newer part located over... more

Stayed at The Palms March 5th, 6th, and 7th. The hotel does not look like the picture on the pamphlet, or online. Check in was pretty easy, rooms need a remodeling, showers were pitiful, no pressure, and we needed instructions on which way to turn the dial to get hot water. Floors very dirty, my socks were black on the... more

If you are the type that only enjoys the ultra clean, modern room i.e.anal, stay away, you will ruin my stay! Sure the rooms are old, (I prefer historic), but the setting and ambiance is Key West charm. The staff were fabulous, the complimentary breakfast unexpected. We felt our stay was a very good value. Check out the "packages" if... more

there were bed bugs.... with that said, i've heard that up to 11 employees a day are leaving key west due to hurricanes and who knows what else, and that there's en epidemic of bed bugs infesting the US for the first time in ages. please note that bed bugs aren't due to uncleanliness but are brought in from international... more

I wish I'd had a computer nearby before I reserved a room at the Palms. I did like being out of the hubbub of Duval street, and the ability to rent bikes at the hotel was great. Otherwise, the hotel was a great disappointment. The clerk sounded great on the phone, and told us that the rooms were "beautifu!" -... more

We were at the Palms in early May Our room was clean on arrival, but maid service (or even getting clean towels) almost non existant. We had to go to the desk 3 times over a 2 hour period just to get towels. During our stay the pool became algea coated., The evening manager called to have it taken care... more

my family and myself just spent six days at the palms hotel .We were directed there by the chamber of commerce this was our first visit to the keys and we appreciate the hospitality from the staff-We traveled with two young grandkids and a small dog and were welcomed with open arms-the staff and the atmosphere made us feel very... more

I looked for several days to find a hotel in Key West that was not ridiculously expensive that allowed dogs. When I called the hotel on a Wednesday, for a Saturday night stay, I was quoted $120.00. The employee I spoke with stated that there were no pet restrictions. When I called back on Thursday to reserve the room, I... more