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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East

2.5 of 5
3484 Polynesian Isle Boulevard, Kissimmee, FL 34746
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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
Ranked #29 of 162 hotels in Kissimmee
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201 reviews from our community

Traveller rating
    65
    71
    35
    18
    12
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Families
96
 
Couples
46
 
Solo
13
 
Business
23
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Largo, FL
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 7 May 2013

It is getting harder and harder to find a decent hotel in the Kissimmee area these days. Seems like they are just getting more run down and moldy, with dirty carpets, insect infestations, and poorly maintained. The Holiday Inn Express is one of the few chains that seems to be willing to keep up their standards and not take for... More

Was this review helpful? Yes 1
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review
17 May 2013

Dearl tcquilter, Thank you for the wonderful comments about our hotel during your recent stay with us; we are thrilled you enjoyed the amenities of our hotel. I'm glad you enjoyed the breakfast and hope you were able to enjoy my favorite; the signature cinnamon rolls. We look forward to serving you again on your next trip to the Disney... More

Puerto Rico
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 18 April 2013

Overall the hotel looking is good. Customer service is good as well. Free Parking, internet and breakfast. The room size is OK, have a mini fridge and microwave. The rooms and the bathroom were always clean. The location is great, especially if you are going to Disney; if you make a right you reach the 192 and if you make... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review
2 May 2013

Dear IOrtiz, Thank you for your feedback regarding your recent visit at our hotel. It is good to know that you found our rooms to be comfortable and the breakfast served was to your liking. However, please accept my sincerest apologies that the smell in the bathroom facility impacted your stay. Your comments will be forwarded to the ownership of... More

ontheroadagn7
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 15 April 2013

As mentioned in some of the other reviews, the fixtures in the room seem dated or in our case broken (see photo of light fixture.) Breakfast was crowded and some of the items I was still eating/drinking were cleaned up while I was in line getting other food. Very crowded breakfast area. Several teams of kids in the hotel. As... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review
2 May 2013

Dear ontheroadagn7, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding room amenities and breakfast experience. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate... More

Alpharetta, Georgia
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 15 April 2013

My family of 4- 2 adults, 2 kids- stayed 2 nights before we checked into our Disney resort hotel. It was clean and had everything we needed. Room had 2 queen beds and was large with a frig and freezer area. The hotel had 4 floors so it wasn't too big. The free hot buffet breakfast offered: muffins, bagels, eggs,... More

Was this review helpful? Yes 1
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review
2 May 2013

Dear SungoddessMom, We appreciate your recent stay with us and the wonderful comments about our hotel and the amenities. We are thrilled you enjoyed our complimentary hot breakfast buffet, I hope you were able to make fresh pancakes, they’re my favorite. We look forward to serving you and your family again on your next trip to the Disney area. More

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 13 April 2013

I expected more from a Holiday Inn Express. The good: relatively clean, nice staff, amazing free hot breakfast The bad: 1. The mattresses were TERRIBLE. The sound alone when sitting on them was scary. Both beds in the room had extremely poor mattresses. 2. The walls were extremely thin. I could hear next door's conversations.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review
28 April 2013

Dear Ursula S, Thank you for your review. It's pleasant to know that you found our breakfast and friendly staff commendable. I am sorry to hear that we failed to meet your expectations on this day and apologize for any discomfort you experienced particularly with the condition of the mattress and level of noise encountered. We have taken note and... More

Marietta, Georgia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 7 April 2013

The rooms are as you should expect for a hix. Comfortable beds. Soundproofing is non existent, however. Clearly understand conversations, gaming, tv, & alarm clocks next door. Breakfast provided & is exactly what all hix have. Staff opened the conference room next to the dining area to relieve overcrowding. Front desk was perfect in their service.

Was this review helpful? Yes 1
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review
17 May 2013

Dearl ilikelocaleatz, Thank you for your recent stay with us and the feedback provided; we appreciate your comments. We do our best to make sure all guests are comfortable during their vacation, please feel free to notify the front desk if the noise level bothers you and we will be glad to address the issue. We hope to see you... More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 April 2013

Booked this room for a one night stay with the family. The value was good, and most trip advisor reviews were decent. We have stayed at Holiday Inn hotels before and always had quality rooms. This hotel was upgraded with flat screen televisions, microwave, and mini fridge and upgraded linens.We put drinks in the fridge and they never got cold.... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review
24 April 2013

Dear Honeybadger100, Thank you very much for taking the time to share your comments online. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I am sorry that your most recent visit was a disappointment due to the condition of the room that you were given and maintenance level being sub par. I... More

Fort Mitchell, Alabama
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed 3 April 2013

Had a good experience while spending spring break at the area parks with my family. The elevators are kind of scary cause you think your going to get stuck in it sometimes and The carpets could use cleaning to help the smell but overall it was a good visit.

Was this review helpful? Yes
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review
17 May 2013

Dear Drenajones, Thank you for your recent stay with us and the feedback you provided about our hotel. Our carpet does get a lot of traffic during the busy spring break timeframe but rest assured it is cleaned on a regular basis. We look forward to seeing you again on your next visit to the area. More

Durham, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 April 2013

I have used this hotel twice now for accommodations for my high school choir. The rooms are nice, the breakfast buffet is great, and the location is fantastic for our festival at Disney. We have had a good experience both years we have visited. I have received good help from the group sales director and the price is very reasonable... More

Was this review helpful? Yes 1
HIELBV, Front Office Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review
17 May 2013

Dear Pamelac975, Thank you so much for entrusting our staff with your children; we appreciate your business and are thrilled you have made our hotel your "go to hotel" when coming to the Orlando/Disney area. We look forward to seeing you again next year. More

Grand Haven, Michigan
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 25 March 2013

There isn't anything more we could have asked for out of a "Hotel experience". This hotel is very clean and comfortable. Topped off with an exceptional hot breakfast bar, & hot coffee all day long, The pool and hot tub were very clean. The grounds were kept exceptionally clean. Evenings were spent in the game room and the fitness center.... More

Was this review helpful? Yes
See 2 more reviews by Karen A for Kissimmee
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East, responded to this review
17 May 2013

Hello Karen A, Thank you so much for the wonderful comments about our hotel and your recent stay! We look forward to serving you again in the near future. More

 
 
 
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Hotel Summarization (Beta)

What travellers say

  • Free breakfast(10)
  • Great location(8)
  • Very friendly(4)
  • Pool area(3)

Additional Information about Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East

Address: 3484 Polynesian Isle Boulevard, Kissimmee, FL 34746
Phone Number:
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in Kissimmee
#8 Business Hotels in Kissimmee
#30 Family Hotels in Kissimmee
Price Range: £
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites Hotel Orlando Lake Buena Vista East. Our hotel offers free hot breakfast, a free scheduled shuttle to area theme parks, free high-speed Internet, and a free business & fitness center. We are also an official Walt Disney World Good Neighbor hotel located only 2.5 miles from the main entrance to 'Walt Disney World Resort area.' Our hotel provides a free scheduled shuttle to Epcot . From Epcot , transportation is available to Magic Kingdom Park, Disney s Animal Kingdom Theme Park and Disney's Hollywood Studios, Downtown Disney . We also have a free scheduled shuttle to Universal Studios, Sea World & Lake Buena Vista Outlet Mall. With our convenient location you'll find numerous restaurants, shops, and small attractions are either within walking distance or just a short drive away. In addition to our comfortable deluxe rooms, we offer a choice of specialty suites, like KidSuites with private sleeping area and special kids' beds & TV. All rooms feature the new Express Bedding Package and refrigerator/microwave. For a real treat, our two-room Executive Suites offer a king sized bed, separate living area with sofa bed, and wet bar with refrigerator & microwave. Enjoy many hotel amenities including a heated outdoor pool & Jacuzzi, kid s playground and game room. Our hotel meeting rooms total 1100 sq ft-complete with free high-speed Internet access. ... more   less 
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Also Known As:
Holiday Inn Express Kissimmee
Holiday Inn Kissimmee
Kissimmee Holiday Inn
Holiday Inn Express Hotel And Suites Orlando-Lake Buena Vista East Kissimmee, Florida

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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista East
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