The only decent thing about this hotel is its location to the Disney Parks, that's all. Do not believe the Virgin brochure description , there's no check in desk for children , no activity packs. You will be lucky if the safes work , or the tv remote works. The whole hotel is dark, no outside light at all. All... More

The only issues I had when staying here was that the room smelled funny, at first we thought it was remains of old smoke, but reading other reviews it must have been mold. The overall look of the hotel was clean, but when you looked further in detail there was plenty to pick out. Neither of the above was intolerable.... More

My main issues with this property are first and foremost--MOLD. This place is full of mold, probably from the indoor pool and the associated humidity. My 2nd issue--security. Anyone can walk right into the hallways from the 2nd floor staircases in spite of a sign saying "no reentry after 6pm". So i was assuming the doors lock behind you when... More

Stayed here as a package.Never again.We opend the door to our room and there was an overpowering smell of mold. Right away we told a housekeeper and she said she would spray. I told her we wanted to move. Checked another room same problem My son started to look around to find where the smell was coming from. The air... More

front desk lady was rude. The pool is filthy and rusty. The whirlpool was half full, not filtering and festing bacteria. Out tub did not drain, took maintenence 1 hr to plunge and snake to get it to drain at 11:00 at night. Out sheets we were given from housekeeping were stuck together and stained. those brown sheets appeared to... More

We have stayed here several times, it ain't the Ritz but it works for us.....well this time we noticed several things that could be improved upon. First no cookies & milk! At our last check-in we found in our room chocolate chip cookies & 2 cartons of milk, how sweet & welcoming was that? Well they must have noticed that... More

I stayed 2 nights in this hotel with my family and was not pleased. The staff is polite and respectful but they look like they don't want to be there themselves. I had to ask for a different room because the first one they gave us smelled like mildew and the panel in front of the vent system was not... More

I will say I read all of the reviews and was a bit apprehensive before we arrived for our 4 night stay. We stayed on the 4th floor and our family was across the hall from us. The room was clean, the beds and pillows were super comfortable and we had an inside room with view of the pool and... More

I have just read the reviews for this hotel after each review an office manager has made additional comments telling former guest to call the hotel and seemingly they would be helped. Obviously there are still related problems that are not being addressed. Why don't you guys FIX the problems that people are complaining about. Start by cleaning the place... More