Ourself and another couple have booked through hotwire on many occasions and have yet to be disappointed. We make sure we do our research of the hotels in the star rating category and when we feel comfortable we will get what we are looking for and to the quality that meets our standards we book. Westgate on hotwire claims to...
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This is one of the best properties I have been to while in Orlando. I stayed in the two-bedroom deluxe villas for three weeks and the only thing I have a problem with was the air system. The heat wasn't working and when I called maintenance, they dispatched a repair guy (more like multiple guys) to work on it. It...
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just returned from a week in a 4br unit. awesome for 3 families to have total privacy when we wanted it. minutes from disney! due to elder parents,
future travel is in dought. contact meganem@snet.net to use weeks.
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I read some bad reviews after we booked and I was scared to go. Fortunately when my family and I arrived we were very pleased because this was not some regular hotel, this was a beautiful resort. The lobby was huge and very beautiful. All the staff was friendly, I asked to be put on the top floor and the...
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Thank you for your wonderful comments about Westgate Vacation Villas and for commenting on how “beautiful” our resort is. We strive to provide the best customer service as possible and try to accommodate all requests upon check in. We are happy to hear the kids enjoyed riding on the golf cart as we took you to your unit. Our housekeeping...
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My family has owned in the Villas since 1992, and over the years we have had our fair share of problems. Broken door locks, non functioning appliances, etc. The problems were always fixed very promptly and courteously. During our most recent stay, the only issues we had were a dead light bulb in the fridge, and the porch needed cleaning...
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Thank you for your feedback. We are always happy to hear from our owners and we are glad that we have been exceeding your expectations since 1992. With just under 3,000 units, we strive to make sure everything in the units are perfect, but when we don’t meet that goal, we have policies to make sure we correct it in...
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Never ever will we stay in this westgate again, the walls were so thin you could hear next door talking and when the family from HELL moved in 3 days later it was like living in a kindergarten they screamed none stop, the service from staff is appauling, we could not find one who spoke english on our floor or...
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Thank you for your feedback. We apologize for the inconveniences that you experienced and the manner in which they were handled. Our Front Office and Security teams are available 24 hours to make your accommodations more enjoyable. Upon request, we would have moved you to a different room. When occupancy levels are high, parking issues do occasionally occur and we...
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We have friends who are owners here, and they let us use some of their time. We had 3 connecting rooms...2 with small kitchens & 1 with a large kitchen that was great for spending time together and not feeling crowded. Check in was smooth for us, a little longer than your average check in, but everyone was very nice....
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Thank you for your kind words about Westgate Vacation Villas. We are so glad that you were able to spend quality time with your family and friends at our resort. Our spacious units come in many different sizes, which include full kitchens, washers and dryers and so much more. We look forward to your return visit to Westgate Vacation Villas...
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We stayed at the Westgate Vaction Villas from Dec 31 - Jan 2, 2012.
The resort was very beautiful as was the check-in welcome center area.
However, we were given a condo in a bad location...next to the staff's cafetaria and golf cart parking lot. All night long we heard golf carts coming and going from the lot...even as late...
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Thank you for your feedback and commenting on how “beautiful” our resort is. Because guest satisfaction is our top priority, we are currently renovating some of our buildings and replacing sofas and sofa beds. Our Resort Services Department is available 24 hours a day to take care of any items that need to be fixed or replaced. We do apologize...
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I WOULD NEVER RETURN....................I WENT DOWN WITH MAKE A WISH...WITH MY SICK SON AND OTHER 3 CHILDREN...VERY DIRTY UNCLEAN..LINENS HAD BIG STAINS ON THEM!!!!i felt soooo bad for my son that wanted 2 stay in the DISNEY RESORT....but i thought that westgate villa wld be more funnn.!!!!WRONG...dryer took 2 long..they never told us bring your own non-stick pots an pans...U...
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Thank you for your feedback. We apologize for the issues you, your son and family experienced, but more importantly, we apologize for the manner in which they were handled, as this is highly unusual. Our highest priority is to accommodate our guests above and beyond their expectations, especially when they are experiencing an issue on property. We have procedures and...
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The pictures shown looks nothing like the Condo's we stayed in. These pictures portray an amazing,clean, newer lookikng resort.
The number one complaint I have about this location is the condition of the two fullsize beds in the second bedroom. The boxsprings were crumpling and they were full of nasty stains. The boxprings were not covered so every time I...
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Thank you for your feedback. We apologize for the issues you experienced while you were here. You may contact a member of my Front Desk Management Team at 407-396-8523 to discuss this in further detail. As we replace the kitchen tables, we are not replacing them with glass tops, and we will look into a solution for the dishes and...
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