I booked this stay online and deleted the confirmation information. I contacted the property directly to extend the stay, they confirmed the first night stay and indicated no problem to extend. I then had to cancel because of wild fires in the area that canceled the event I planned to attend. I called the property directly to cancel and was told I had to cancel on line or be charged. When I asked for assistance because I didn't have my confirmation information, the lady got irritated and screamed you must cancel on line I cannot help you. I tried to calmly ask if she could help me locate some information that could assist with cancelation she hung up. I called back and she gave me the 1800 number for Scottish Inns. They were able to give me the confirmation number and web provider where I had booked.

Based on how the women at the property treated me I am not likely to ever stay with any Scottish Inn.
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