The manager, Tara, gave us a group rate for a block of 12 rooms. This was not an option or we would have gone elsewhere. The front desk in whole was good, but the attention given family members was bad. One family member was standing and waiting for more than 45 minutes while they were having a staff meeting in...
Thank you for taking time to review your stay. I am pleased you had an overall good stay. I apologize, again for the miscommunication with the group blocking. I enjoyed speaking wth each of you rduring the stay and upon check out.