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Hilton Miami Downtown


Hotel class 3.5 of 5
1601 Biscayne Boulevard, Miami, FL 33132
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Reviews you can trust

72% Recommend
3.5 of 5 stars 166 reviews
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By trip type
All (166)
[ Date ] [ Rating ]
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4 of 5 stars
Miami Beach, FL
20 Nov 2009 | Trip type: Solo travel New
2/2 found this review helpful

I decided to go to Jam @ the MAM here in downtown and I knew that I would be drinking so I decided to be responsible and get a room so I could enjoy the drink and be safe. I checked in and entered my room on the 20th floor. Nice view of the bay. Nice room, not too big... more

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1 of 5 stars
Vancouver
12 Nov 2009 | Trip type: Business
0/1 found this review helpful

I'm here for a conference being held at the same hotel. I arrived early this morning after flying the red-eye from Vancouver. Customer service at the lobby was fine but the room was anything but. - AC is extremely loud, had to turn it off in order to get some sleep. - Can hear the elevator bell ring every few... more

Management response from
David Hendrix, General Manager

I am very sorry to hear of your stay and I wish I would have had an opportunity to discuss the situation while you were here. We do not have any hot water issues, so there must be something specific with the room and I do apologize. We also get positive reviews on the food our restaurant, so I would...

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5 of 5 stars
Ireland
27 Oct 2009 | Trip type: Couples
2/2 found this review helpful

Our stay at the Hilton Downtown Miami was nothing short of perfect. The staff were very friendly from the moment we reached there to the moment we left. I have never come across such friendly staff! We arrived there after a very long flight from Ireland and we were delighted to have such a fast check in and such friendly... more

Management response from
David Hendrix, General Manager

Thank you for your kind review. I am glad to hear you enjoyed your time in Miami and I hope you can visit us again soon.

NO WATER!!!!
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1 of 5 stars
San Francisco
26 Oct 2009 | Trip type: Business
1/2 found this review helpful

Checked in late last night after a red-eye from California only to find that there was no running water in my room! Had to check out...was lucky enough to find a Marriott next door. more

Management response from
David Hendrix, General Manager

I am sorry about the water situation and I am happy to report that we were able to take care of the situation quickly. Hopefully you can stay with us again soon, so you can see everything this hotel has to offer. Please let me know if I can be of any service. My email is David.Hendrix@Hilton.Com.

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5 of 5 stars
NYC
23 Oct 2009 | Trip type: Business, Solo travel
3/3 found this review helpful

I too saw a number of marginal comments however I stayed at the hotel in the begining of October. I was on the 8th floor. The view was inrcedible. Folks, I travel often and certainly know the difference between hiding quality service and providing quality service. If you are not the type of person who is trying to find something... more

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2 of 5 stars
San Antonio, TX
20 Oct 2009 | Trip type: Business
1/2 found this review helpful

My husband and I stayed at the Miami Hilton for a conference he was attending. Not a terrible place, but I have to say that I've stayed in nicer places that are less expensive. For me, it's the little details that make a hotel worth the money, and the Hilton just doesn't have the attention to detail that a hotel... more

Management response from
David Hendrix, General Manager

I am sorry to hear of your concerns. I understand your questions regarding the internet, but that is the standard throughout the industry. I wish I could have spoken with you before your review as I would have been glad to take care of this for you. I am not sure I understand the comments regarding the condition of the...

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4 of 5 stars
mass
8 Oct 2009 | Trip type: Friends getaway
1/1 found this review helpful

I booked this hotel for myself and a group of friends. The price was perfect, and we all had really nice views. The customer service was very attentive. My only complaint was the elevators, they were a little slow. Otherwise it was an awsome choice, everyone was extremely happy with this hotel. more

Management response from
David Hendrix, General Manager

Thank you for your kind review and on behalf of the staff we are happy that you enjoyed your trip and hope you can stay with us again soon. If I can be of any future service, my email address is David.Hendrix@Hilton.Com

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4 of 5 stars
Guayaquil
4 Oct 2009 | Trip type: Business
1/1 found this review helpful

I´ve stayed twice during the same week, so I used two different rooms. In general, it is a nice hotel but I find unacceptable they close the bar and the kitchen at 23H00. There is no room service and the solution they gave me was to order a pizza from a nearby place. Incredible!!! If you come with your car,... more

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5 of 5 stars
Illinois
2 Oct 2009 | Trip type: Friends getaway
2/2 found this review helpful

We traveled with two other couples and stayed here the night before a cruise. We ended up with a corner 12th floor room with terrific views on two sides for $69. Staff was very welcoming and helpful and we all had a great time that evening at the roof-top pool. Will plan to stay again when we visit Miami. more

lovely hotel
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5 of 5 stars
miami
26 Sep 2009 | Trip type: Couples
1/2 found this review helpful

stayed for 10 nights couldnt fought anything only parking cost a lot . no shops nearby only burgerking breakfast was espensive and not very nice only tried the once pool area was very nice .happy hour was from 5-7 lovely margaritas more

Management response from
David Hendrix, General Manager

Thank you for choosing the Hilton and thank you for your review. I did want to let you that in additional to our breakfast buffet, we offer a' la carte breakfast in the Gallery Lounge to fit any budget. Thank you again, and I hope you can stay with us again soon.

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Hilton Miami Downtown Also Known As

  • Hilton Hotel Miami
  • Miami Hilton
  • Hilton Miami
Address: 1601 Biscayne Boulevard, Miami, FL 33132
Miami hotels Hilton Miami Downtown
3.5/5.0
166