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InterContinental West Miami


InterContinental West Miami
Hotel class 3 of 5
2505 NW 87th Ave, Miami, FL 33172
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Traveller Reviews

71% Recommend
4.0 of 5 stars 70 reviews
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By trip type
All (70)
[ Date ] [ Rating ]
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5 of 5 stars
Vernon Hills, Illinois
27 May 2009
1/1 found this review helpful

This is a great place to stay if you need to be close to the airport. The room was very comfortable and I have to say -- the linens were fantastic, the towels -- the softest I have experienced in a hotel, and the mattress extremely "comfy." All in all a great value! more

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3 of 5 stars
Bloomington, Illinois
24 May 2009 | Trip type: Solo travel
0/2 found this review helpful

I was very impressed with this property and staff during the first part of my one-night stay, and it was close to several eateries and stores which added to the convenience. As I was laying over in Miami after a exhausting medical Mission trip in a developing country, I was looking forward to a good night's sleep. However, the bed... more

Management response from
Michael Harth, Manager

Thank you very much for your detailed response to your stay. As a manager of the InterContinental West Miami we pride ourself on being able to accomodate our guest's requests. In your example there are a couple measures that we can take such as: 1. remove the feather mattress from bed. 2. add bed boards beneath the mattress. The best...

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5 of 5 stars
Scotland
22 May 2009 | Trip type: Family
1/1 found this review helpful

Very impressed with this hotel, rooms were beautiful, roomy, clean, and well stocked. Breakfast deal at $20 per room included internet and local calls and full breakfast for two people - great value. Staff were helpful. food lovely, will definately go here if I am in Miami again, free shuttle to golf course and airport. more

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5 of 5 stars
London
12 May 2009 | Trip type: Couples
1/1 found this review helpful

We stayed at this hotel for one night in transit from Miami and were very impressed. Airport hotels have a hard life which usually shows in tired decor and basic amenities. However, our room was beautifully decorated, fresh and bright. It was spotlessly clean with loads of big fluffy towels in the bathroom, (important to me and a usual source... more

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1 of 5 stars
Boston Massachusetts
28 Apr 2009 | Trip type: Business, Solo travel
1/3 found this review helpful

This hotel charged us an additional $776.00, and they refuse to give us our money back. More imporantly, when I tried to speak with a manager they lied to me about who the manager is. When I call they will not give out the name of their manager, so there is no one to go to for help. When I... more

Management response from
Michael Harth, Director of Rooms Division

To my knowledge there is no case reported of the hotel stealing money from anyone nor a manager being unavailable or name not being disclosed. On our websites as well as at the front desk there are business cards of all our managers including the General Manager. I completely disagree with the statement that we stole money from a guest.

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5 of 5 stars
kaz7478
27 Apr 2009 | Trip type: Family

Hotel was very clean, rooms a little small but excellent all round. Shuttle to the airport was very good, on time on the hour. Staff very helpful. Ideal for airport location more

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5 of 5 stars
New Jersey
22 Apr 2009 | Trip type: Family

I was skeptical about booking this hotel because of the reviews I read. I even tried to cancel the reservations, but couldn't since there was a "no refund" policy at the time i booked it. But I must admit, I was pleasantly surprised....The hotel was impressive, clean, comfortable and the staff was wonderful! It was located close to the airport,... more

Nice Hotel
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5 of 5 stars
Jacksonville, FL
12 Apr 2009 | Trip type: Couples

We enjoyed our weekend stay. We were in Miami for a wedding. This hotel was about 15 minutes away from South Beach, but worth the drive. We did not want to stay in all of the action. It was clean, well decorated and the staff was very friendly. I would recommend this hotel. Beds were also very comfortable. more

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2 of 5 stars
Boston
1 Apr 2009 | Trip type: Couples
1/2 found this review helpful

We stayed here on accident. I take the blame fully for booking this hotel rather than the Intercontinental downtown Miami on the water. Well, we paid for that accident dearly. Our arrival was uneventful. Tired after a long day of traveling, we just wanted to get to our rooms and rest. We had a garden view and relaxed out on... more

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1 of 5 stars
Cincy
25 Feb 2009 | Trip type: Business
1/2 found this review helpful

The first room we were given on the first floor smelled so strongly of mold and mildew that we had to change to another room after an hour as we were both starting to get conjested and I started having breathing problems. The second room on a higher floor still smelled musty but was tolerable after we sprayed the room... more

Management response from
Michael Harth, Manager

As a Manager of the InterContinental West Miami I can tell you that we make every effort to accomodate our guests. Our hotel has a routine inspection process and pest control program. In addition to this the entire hotel guest rooms went through a complete bed bug inspection by a credited professional company with the latest technology. These cases are...

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InterContinental West Miami Address

2505 NW 87th Ave, Miami, FL 33172
Miami hotels InterContinental West Miami
4.0/5.0
70