Please! close the place down. Rooms NOT clean! toilet not working. at 2 15 pm we had to wait to check in with only 6 cars on the parking lot. Not a good place to stay. more

This hotel used to be my favorite when it was known as El Palacio. Ive been frequenting Miami for years now always booking there. My troubles started with reserving and paying for a room on the second or above floor. Nope didnt happen, I was placed with no room for questions on the first loud noisy floor across the hall... more

I had driven 10 hours to Miami to see my son as he awaits a heart transplant. We were extremely tired, and got lost near the hospital; on the way to the hotel. I called the hotel & was given very explicit directions to it. This associate was also very helpful during our entire stay. We were not aware that... more

So many things were so bad, I don't know where to start. The beds were terribly swaybacked, any movement and they creaked awfully, and the "fitted" sheets never fit, on either bed, the entire week: They were too small, and would come off the mattress the moment you laid down. Neither the tub nor the sink would hold water, seriously.... more

We stayed at this hotel for three nights. I have to say that I was a little nervous booking this hotel after reading some of the negative reviews on this website but I took my chances. Being the Winter Music Conference Weekend it was hard to find a Hotel with such a great rate as this one. Upon checking in... more

This was both one of the worst and most bizarre hotels I have ever stayed at. The grounds look beautiful on the outside, complete with dozens of renaissance-style statues. But that is where the pleasantness ends. The inside of the hotel is rundown, dirty and lacking in security. Service was terrible. I would not recommend this hotel to my enemy.... more

i have sent a complaint to Expedia about this hotel and a review after they sent me an e-mail asked if i would review the hotel,i told them that the place looks nice from the outside and the young lady who checked us in was pleasent and very helpful,but after that oh dear,both Expedia and the hotels own website describe... more

No where near the beach as claimed, hotel staff seemed to spend more time in the parking lot talking to others than actually in the hotel. Was booked for two nights - room was changed 3 times and only one night was actually spent at hotel. Here is the list of what we experienced in 24 hours at this dump... more

First things first. This Hotel should have a restaurant. There is nothing and I mean nothing in the area. That would be the only negative I would have . The grounds and the rooms where very clean and the staff was great. They made me and my family feel like we where at home. We received a welcome email when... more