Alain assisted us after we had missed our flight. Alain was very patient and kind. We are very grateful for his help! More

I was happy to find this place to be quite relaxing and quiet. The service was excellent and we enjoyed spending time here. More

The staff was extremely helpful and went the extra mile to help. Geo Zeledon was very informative and helpful. More

We stayed here on a layover to and from a Carribean vacation. The odd numbered room look out onto the MIA airport monorail; for more money, the even numbered rooms look out over a golf course. The concierge desk is no longer available (most likely should be removed, as there are a few sad patrons waiting by the desk, hoping... More

Only stayed one night before going on a cruise out of Miami. The hotel is a bit dated and the executive lounge was not up to normal level of Sheraton standard, however, based on previous review, this was apparently due to renovation going on at this time. Had a serious problem with housekeeping, but because of the diligence between staff... More

This was only a transit overnight stop. The shuttle came quickly and the driver was helpful with the luggage. Check in went quickly because we had Starwood's gold status. The problem was the room. The upholstery was torn, the room lighting horrible and the phone was broken which necessitated a walk to the desk to inform them of the problem.... More

Stayed here for one night with an early morning departure from the airport. Served our needs perfectly! Very comfortable bed, and the free shuttle to the airport runs every 15 minutes and the ride to the airport takes less than 5 minutes. Would stay here again. Got a good deal with a Priceline bid. More

The hospitality and technical staff that took care of us at the conference were top notch. Every request was returned with a smile and eagerness to meet the needs of our group. More

I don't recall this property being so dreadful but I have to admit it is many years since I last stayed there last! The lobby is a characterless expanse of white marble that resembles some sort of outpatient medical facility. On the immediate right - some kind of concierge desk (un-manned) and a pile of luggage -- yikes - nowehere... More