I staid for 9 days with my wife and a couple of friends. Since we made the check in I noticed that the ladies at the reception was not very friendly. They behave like we disturbed them - critical for a business like this. Ironically, when we got the keys to the room they also gave us cookies like a... more

My girlfriend and I stayed one night at the Surfcomber on our way to Key West. Having researched the hotel, I knew the rooms were going to be small, but Wow, REALLY small is what I found out. I guess that is not an uncommon thing on South Beach. The room was clean and well appointed. Nice Flat Panel TV.... more

I was very disappointed in the hotel. It was not a typical Doubletree. The staff were not as friendly and the conseirge desk never had anyone there. The desk help were not helpful when asking them questions. The room was extremely small with only two drawers for your things. The bathroom was even smaller. You sat on the toilet and... more

Well I was shocked when the taxi pulled up to this old hotel located next to an old abandoned building. The staff was helpful, front desk was ok. Warm welcome cookies are Great! Upon entering the room - TOTAL SHOCK. We are talking super tiny. They were 4 of us and it was hard to find space for our luggage.... more

Stayed here one night on the Sunday before Memorial Day 2009. As expected, hotels were in high demand, and the list price of the room was something like $350 for the night I was staying. Luckily, I booked through Hilton HHonors points and received the room for free. Entrance- I arrived and received 2 complimentary cookies and a bottle of... more

The hotel has the usual amenities of a Dounletree, but it is a historic hotel, with small rooms. Staff were friendly and helpful. Nice pool, good restaurant and right on the beach. Unfortunately my room was located at the front of the hotel, so I heard lots of noise from the street. This wasn't too bad until my final night,... more

Customer Service/ Front desk-I would say that I may be a tad picky due to the fact that my career is hospitality. So that would mean that I expect a certain level of service and cleanliness when I am staying somewhere different then my home. Upon checking the desk clerk tried to charge my debit card for the entire night... more

Our first 2 nights at the hotel went without a hitch then on the third night about 2:00am in the morning some people decided to have a mini party out in the hall on our floor and made one hell of a racket after having to phone the front desk 5 times eventually they managed to get them to shut... more

We entered in: got Cookies, a complimetary upgrade to ocean view room and free water bottles (my wife is a Hilton hhonors member :)). The hotel is right on the beach. Easy access to pretty much everything. We just walked to all the nearby attractions. The swimming pool was nice and well maintained. The best part was the beach access.... more