We stayed in Hotel Chelsea for a combine business trip and for pleasure. When our office booked this hotel we were aware of its location. We had two big rooms with very comfortable beds, nicely decorated on the first floor towards the back, no WiFi in the room though, but rather quiet. No problem with housekeeper or maintenance, and if...
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Gabriella G,
Whether it's for business or pleasure we like to make sure our guest have a great time while staying with us. Thank you for acknowledging our staff member Gilma and the exceptional service that was provided. We are always looking for ways to make our guests' stay more enjoyable. Thank you for writing a review we look forward...
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The hotel is small and the rooms are a bit dark. The window is high up. It´s very close to the beach and restaurants on Ocean Drive.
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Teeliner,
Thank you for your visit to the great city of Miami Beach. Our hotel is A 1936 Art Deco gem which is located on the fast paced Washington Avenue. Not all of our rooms have great views but we do have an amazing patio close to the bar which lets you have drinks while enjoying the beautiful scenery of...
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Everything about the hotel is aesthetically appealing but the friendliness of the service is horrible. The prices at the restaurant were way too high. The so-called complimentary cocktail hour is at a bad time and only includes well spirits (not wine, or beer). There is no complimentary coffee in the room or otherwise. There never seems to be a housekeeper...
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Milesntraner,
We take a lot of time to train our staff to be accommodating and friendly. I am sorry to hear you feel that you did not receive that type of service during your stay with us in February. I would appreciate it if you could provide us with the name of the staff members whom you dealt with. Our...
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I will start by saying that my office manager booked me for this hotel because of a convention I was attending in Miami Beach. If I was there as a tourist, I probably would have given a slightly higher review, so keep that in mind reading my comments.
Let me start by focusing on the good. The staff in general...
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I've got an issue with a reservation I've made with the hotel. However, I have been calling the hotel in an effort to speak to someone so the issue can be rectified prior to my arrival. After two hours worth of trying, still, no one has answered the phone. Now, I'm incredibly nervous about the quality of my upcoming stay....
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My girlfriends and I had a one night stay at this hotel last weekend and it was fabulous. Three of us squished in the small, deco ed out room with two dogs and somehow we made it work and had fun doing it. The staff was extremely accommodating with early check in and late check out. They gave us a...
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Kara T,
I am so glad you and your girlfriends had a fabulous time during your stay at the Hotel Chelsea. Yes our hotel is considered Art Deco Boutique style and therefore they are considered smaller in size. We let our guests know this on our website. However, our rooms are still comfortable regardless of the size and hearing that...
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I loved it, happy hour everyday from 7-8 and happy hour is free drinks...had a great singer outside on the deck...would definitely stay there again
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VinnyGoodwin,
Thank you for your review. I am glad you enjoyed your stay during your visit to Miami Beach in January. We do everything possible to provide our guest with great value at a reasonable price. We are pleased to hear you took advantage of our Hotel Happy Hour. Yes, not all of our rooms have views but we do...
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I had misgivings when I saw the airport shuttle bus. It had been shrink wrapped with a sleazy promo promising parties, etc. When I arrived, I looked at the neighboring businesses (a check cashing service, a tattoo parlor, etc) and cringed. I walked into the lobby and my mind was made up. No way. Even though I had just gotten...
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Dear Guest,
Let me express how deeply sorry we are that you did not get an accurate first impression of our hotel. Each of our hotels has its own unique decor, and while the Hotel Chelsea's color palette tends to be a bit darker than some of the other ones, let me assure you it is in no way sleazy...
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Not chic...CD player in-room that is not compatible w/iPod...no wifi in-room. But, a good bed in a great location.
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Tomwy,
Thank you for staying with us in January. We do provide wifi in our hotels so I would like to figure out why you did not have any during your stay. The Hotel Chelsea has a urban oasis vibe. Thank you for the review.
Thank you,
Steven Morales
Vibe Manager
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This was a last minute girls trip. We booked with a Travel Agent that got us all inclusive deal with flight and hotel which was the best. There was a very easy check-in no wait, friendly staff and great bartender. The hotel was very urban and modern as were the rooms. The location was great only minutes from Ocean Drive.
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We are so glad to hear that you had and your girls had a great time during your visit to Miami Beach. Our hotels are all about having a great time and enjoying your stay we hope to see you guys again soon.
Thank you,
Steven Morales
Vibe Manager
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