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The Palms Hotel & Spa


Hotel class 4.0 of 5
3025 Collins Avenue, Miami Beach, FL 33140
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Reviews you can trust

69% Recommend
3.5 of 5 stars 473 reviews
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By trip type
All (473)
[ Date ] [ Rating ]
The Palms
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5 of 5 stars
26 Oct 2009 | Trip type: Family

Our trip was amazing. Service was right on top of things. The rooms were clean and everything was in order. There were plenty of activities to keep the whole family entertained. Great location. more

Management response from
Eli Martinez-Cedrez, Director of Guest Experience

Thank you for your review. We are pleased that you and your family enjoyed all of The Palms’ wonderful amenities, excellent service and warm hospitality. We are looking forward to welcoming you back soon! Warm regards from the entire staff of The Palms Hotel & Spa.

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1 of 5 stars
NYC
26 Oct 2009 | Trip type: Business

I cannot believe that I have had only a few hours sleep in my almost 3 days here. The doors automatically slam and the maids slam them constantly. I have asked the manager, the maids supervisor and the maids themselves to please stop letting the doors slam. They say "ok" and continue to slam the doors. The towel closet is... more

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5 of 5 stars
Long Island, NY
23 Oct 2009 | Trip type: Family

This was the best hotel and spa ! The staff was amazing and very helpful. Service was above and beyond. The rooms were gorgous. We loved the colors and style. The spa was awesome treat for all of us. We all got gift certiicate to use. The spa had specials as well. It is a great hotel for families with... more

Management response from
Eli Martinez-Cedrez, Director of Guest Experience

We are delighted that you enjoyed your "Cousins Getaway" at The Palms. We are glad that our hotel and staff provided the perfect backdrop for your three day getaway. All of us at The Palms Hotel & Spa look forward to your return in May for another memorable stay! Warm regards from your friends at The Palms Hotel & Spa

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1 of 5 stars
New York, USA
10 Oct 2009 | Trip type: Business

My husband and I stayed at the Palms for two days for a business meeting. There was major renovations going on and we were not told when we booked our reservations. We were woken each morning to the sounds of jack hammers. The hallway and lobby where stifling because they weren't airconditioned. The staff was not knowledgable, and because of... more

Management response from
Eli Martinez-Cedrez, Director of Guest Experienced

I would like to thank you for taking the time to write to us directly as well as reviewing The Palms on TripAdvisor. We sincerely appreciate candid Guest feedback as we use it to constantly improve on everything we do. Your input has already proven a very valuable asset. Please accept our apologies for any inconvenience you may have experienced...

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4 of 5 stars
miami
8 Oct 2009 | Trip type: Couples

The Palms is a beautiful, tropical property located on a nice quiet part of Miami Beach. It is not in the heart of Miami's South Beach, but it is a 5 minute cab ride away from it. The hotel has a very "Hemingway" feel about it, although I found it to be in need of a bit of TLC. The... more

Management response from
Eli Martinez-Cedrez, Director of Guest Experience

Thank you for taking the time to write about The Palms. We are delighted that you enjoyed your stay and we look forward to welcoming you back for another memorable stay in our "tropical" paradise. Warm regards from all of us at The Palms Hotel & Spa.

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4 of 5 stars
Portland, Oregon
4 Oct 2009 | Trip type: Couples

Frame of reference: - have stayed on SoBe extensively over the years in hotels and condos - travel frequently globally Summary: - Palms is a very nice alternative to the larger mega (louder) hotels on SoBe - Being on the 30's block of Collins makes for a bit more peaceful solution - "Hotel renovations happen" and customers need to deal... more

Management response from
Eli Martinez-Cedrez, Director of Guest Experience

Thank you for your review. It was a pleasure to have you as our Guest. We are delighted that you enjoyed The Palms' unique style and personality. We look forward to welcoming you back again soon for another memorable experience. Warm regards from all of us at The Palms Hotel & Spa

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4 of 5 stars
Philadelphia, PA
4 Oct 2009 | Trip type: Friends getaway

Stayed for three nights with friends to celebrate a 40th birthday. The pool and beach areas were very nice and the staff both inside and out were friendly, courteous and helpful. The food was also very good poolside and in the restaurant. We had spa services which were surprisingly reasonably priced for a resort. The renovations were apparent as soon... more

Management response from
Eli Martinez-Cedrez, Director of Guest Experience

It was a pleasure to have you and your friends as our Guests. I am happy to share with you that our hotel-wide enhancement project is slated for completion in November 2009! We are delighted that you enjoyed your stay with us and we look forward to welcoming you back soon for another memorable stay. Kind regards from all of...

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4 of 5 stars
California
12 Sep 2009 | Trip type: Couples

lovely place.. didn't like the choice of towels in the bathroom a bit pricey for the parking! more

Management response from
Eli Martinez-Cedrez, Director of Guest Experience

Thank you for your review. It was a pleasure to have you as our Guest. We are very pleased that you enjoyed The Palms’ excellent service and warm hospitality. I would like to share that valet parking at The Palms Hotel & Spa is $27.00 per night, one of the most moderately priced valet parking services in the South Beach...

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2 of 5 stars
chicago
26 Aug 2009 | Trip type: Couples

My boyfriend and I visted the Palms for 2 nights this month. They are under renovation, so only part of the hotel was available. We heard banging and drilling the entire time. The rooms are small, the bathrooms are TINY with dirty tubs and very warm and smelly hallways. We experienced saw dust in our faces when stepping off the... more

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1 of 5 stars
chicago
24 Aug 2009 | Trip type: Couples

Me and my fiancé are planning on an anniversary trip to Miami. We booked our hotel a month ago and called to confirm that the room was a king side, and the receptionist said do not worry you will have a king size bed. Well today on 08-24-09 I called to check before we run into any problems. Well sure... more

Management response from
Eli Martinez-Cedrez, Director of Guest Experience

Thank you for your interest in The Palms Hotel & Spa. Please be assured that Guest satisfaction is paramount at The Palms and everyone in our staff is highly dedicated to providing all of our Guests with excellent service with warm hospitality. I would like to clarify that bedding is assigned based on Guest request and availability. We look forward...

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The Palms Hotel & Spa Also Known As

  • Palms Hotel Miami Beach
  • The Palms Hotel
  • Palms South Beach
  • The Palms South Beach
  • Miami The Palms
  • Palms Miami
Address: 3025 Collins Avenue, Miami Beach, FL 33140