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All 199 Miami Beach hotels

Sanctuary South Beach

4.0 of 5
1745 James Ave., Miami Beach, FL 33139 (City Center)
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Sanctuary South Beach
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Ranked #108 of 199 hotels in Miami Beach
Most recent review
4 of 5 stars Reviewed 7 June 2013
Gary_Mc12 Oakwood,Illinois
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244 reviews from our community

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Traveller rating
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Date Rating
Oakwood,Illinois
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 June 2013

This appears to be a remodeled apartment building so all the rooms are suites overlooking a small courtyard. Kitchenette has small sink, refrigerator and microwave with lots of cabinets. All maintenance needs were addressed quickly, while we were out of the room. We were there in a block of rooms for a wedding and felt it was a great value... More

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See 2 more reviews by Gary_Mc12 for Miami Beach
Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 June 2013

My family and I booked SSB for an economy vacation. For the hotel price on SOBE, I did not expect much. To my surprise, the hotel was intimate and trendy. The staff was friendly and accommodating. especially Maria and the maintenance guy. My room was on an upper floor, so I was not affected by the restaurant noise. The room... More

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Edgewater, New Jersey, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 29 May 2013

My wife and I stayed at the Hotel for a business trip in February. Every aspect of our stay was a disaster. I booked the reservation 2 months in advance and confirmed it 48 hours before the arrival date. After traveling from New York in winter clothes and arriving to the hotel in 90 degree heat we were told that... More

Was this review helpful? Yes 2
Carlos D, Manager at Sanctuary South Beach, responded to this review
7 June 2013

On behalf of Sanctuary, I would like to express our sincere apologies that your stay did not meet your expectations. It is truly disappointing to hear you did not receive the experience you were hoping for. Our goal is to provide outstanding service and create a memorable experience for all of our guests. We take your comments and concerns very... More

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Flemington, New Jersey
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed 26 May 2013 via mobile

Stayed for business s a city-wide was in town. I think this is a great hotel for leisure travel and it's close proximity to the beach make it awesome. The room was clean and modern. In the evening it has a fantastic restaurant so it can be a little loud if your room is on the bottom floor. If i... More

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Carlos D, Manager at Sanctuary South Beach, responded to this review
7 June 2013

Thank you for your generous feedback from your resent stay with us. I am delighted that your overall experience with us was a good one. I will follow up with our team members in reference to your drawback. Once again, thank you for your feedback and we look forward to welcoming you back in the future. More

Atlanta, Georgia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 20 May 2013

Good location, great staff, except for Phillip but we'll get to him later. Check-in was relatively smooth and we were handed an actual key. How adorable is that? The good: location, staff, price, size of room, and the Zen-like decor in the courtyard. Had a small issue with the A/C and the maintenance man, who spoke little English, came immediately... More

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Carlos D, Manager at Sanctuary South Beach, responded to this review
7 June 2013

We appreciate the time you have taken to provide your feedback. Our goal is to deliver an outstanding service level and I will certainly review your comments with our team member. We look forward to the opportunity to exceed your expectations during a future stay. Please contact me directly and I’ll make sure your stay will be a memorable one.... More

Berlin, Germany
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 May 2013

Seriously, I have nothing bad to say about this hotel, even if I look at it through a magnifying glass. The rooms are big, modern and very clean. The inner courtyard is very nice in a Japanese style with water pools and bamboo. The location is excellent; Collins Ave is two steps down the road and the beach as well.... More

Was this review helpful? Yes 1
Carlos D, Manager at Sanctuary South Beach, responded to this review
7 June 2013

Thank you for taking the time to provide your positive feedback from your stay. We appreciate your comments about our spacious rooms and location. Our sister properly is a great addition to our family and we are pleased that you found their amenities to your liking. On your next trip here please send me an email so that I can... More

Toronto, Ontario, Canada
1 review
5 of 5 stars Reviewed 13 May 2013

My friend and I just stayed there and were very impressed by the customer service, the decor, the amenities, the location and the price; All the staff we dealt with was outstandingly helpful, friendly and really made us feel at home. The decor was adorable in a zen-minimalist way complete with a lovely hallway decorated with fountains and bamboo trees.... More

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Carlos D, Manager at Sanctuary South Beach, responded to this review
20 May 2013

Thank you for taking the time to post this positive review. I am happy to hear that you enjoyed your accommodations with us. We appreciate your compliments regarding the comfort of the rooms and the spacious homey accommodations spacious suites offer. We are looking forward to having you back for another unforgettable experience. Please contact me at cdejesus@meninhotels.com for special... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 30 April 2013

What blew me away about this property was the location & service by the concierge/front desk agent, Mr. Michael Evans. I have worked in the luxury hotel business for almost six years, and Mr. Evans truly delivered superior service during my visit. I first dealt with him on the phone about a week before my stay, Mr. Evans notated all... More

Was this review helpful? Yes 1
Carlos D, Manager at Sanctuary South Beach, responded to this review
20 May 2013

Thank you for posting your feedback. Mr. Evans is truly an asset to The Santuary Team and I will ensure he is recognized for the outstanding service he provided. The Sanctuary is an ideal location for being able to enjoy all that south beach has to offer while providing a quiet escape from it all as well. I am pleased... More

New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 12 April 2013

I booked this hotel 7 days prior to my arrival. When I arrived at the hotel I was told the hotel was overbooked and there was no room for me and my friend. When we turned up around 1pm we were told the room wasn’t ready but we could return at 3pm and we would be given our room. At... More

Was this review helpful? Yes 3
Carlos D, Manager at Sanctuary South Beach, responded to this review
20 May 2013

Thank you for taking the time to post your review. I am sorry to hear about your experience. Assure I will be working with our team members to deliver an improved service level. I would also like to apologize for the inconveniences at our sister property. We have reached out to the manager of the property so you should be... More

Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 12 April 2013

This hotel has great intentions, but could use another 200k in renovations....Fix up bubbling walls, water damage, plumbing, new doors/keys, lighting, install a bigger pool.... Here's how I feel about my stay: STAFF: Can't complain about the staff. The girl who checked us in was very friendly and those we met in the hall were also very sweet. HOTEL ROOM-... More

Was this review helpful? Yes 1
Carlos D, Manager at Sanctuary South Beach, responded to this review
30 April 2013

Thank you for taking the time to provide us with your feedback. It is unfortunate to learn of your dissatisfaction with Sanctuary. Our goal is to deliver an outstanding service level and I will certain review your comments with our Team Members. We hope to have the opportunity to one day serve you again. More

 
 
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Additional Information about Sanctuary South Beach

Also Known As:
Sanctuary South Beach Hotel Miami Beach
Sanctuary South Beach Miami
Sanctuary South Beach Hotel
Sanctuary South Beach Miami Beach, Florida
Address: 1745 James Ave., Miami Beach, FL 33139
Phone Number:
Region: United States > Florida > Miami Beach > City Center
Amenities:
Bar/Lounge Free Breakfast Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#44 Luxury Hotels in Miami Beach
Price Range: ££
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Sanctuary Hotel and Spa is in an ideal South Beach setting for those who want to be away from it all but in the middle of it all. Our four star boutique hotel is located steps away from Collins Avenue, the Fillmore at Jackie Gleason Theater, Miami Beach Convention Center, New World Symphony, Washington Ave., and Ocean Drive. Whether your trip is business or leisure our knowledgeable staffs will guide your South Beach experience and make sure that exceptional service is unlike any other Miami Beach Hotel. ... more   less 
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