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Crowne Plaza Hotel South Beach - Z Ocean Hotel


Crowne Plaza Hotel South Beach - Z Ocean Hotel
Hotel class 5 of 5
1437 Collins Avenue, Miami Beach, FL 33139
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Traveller Reviews

73% Recommend
4.0 of 5 stars 95 reviews
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By trip type
All (95)
[ Date ] [ Rating ]
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3 of 5 stars
Texas
6 Jul 2009 | Trip type: Couples New
1/2 found this review helpful

First, I would like to say the hotel was good and I agree with most people here when they describe the hotel as elegant and clean. My complains were the followin: My wife and I like our room to be cold. We travel a lot and we stay in hotels a lot. We like our room to be around 66-68... more

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5 of 5 stars
Southeast Florida
4 Jul 2009 | Trip type: Family
1/1 found this review helpful

In reviewing this hotel online, I heard 'boutique' and 'small # of rooms', which sounded very nice vs. a large hotel experience. What I didn't expect upon arrival how very sophisticated and chic/trendy this property was. Finding the hotel was fairly easy, tho signage is limited. Everyone we asked for directions (In Espanol of course..welcome to Miami Beach) knew where... more

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5 of 5 stars
Tampa
1 Jul 2009 | Trip type: Friends getaway
1/1 found this review helpful

I have stayed at several expensive and trendy Miami hotel from Sunny isles to South beach and my recent brief (but exceptional) visit to the Z ocean Hotel will rank as one of the finest expenses I have had in South Florida. Valet was fast and courteous and to my amazement my room was immediately available although I arrive at... more

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5 of 5 stars
New York
30 Jun 2009 | Trip type: Solo travel

This was my first time staying at the Z Ocean, but definitely not the last. After arriving late due to the rain in NY, the staff were angels!! From the front desk clerks to housekeeping it was flawless. The rooms are gorgeous and spacious, the pictures do not do it justice. The hotel is in a great area with entrances... more

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5 of 5 stars
's Heerenhoek (NL)
26 Jun 2009 | Trip type: Couples

The hotel has a great location when visiting Miami beach: you are right in the middle of all the action at ocean drive and on a walking distance from Lincoln road with dining and shops. The rooms are fabulous, we had a room at pool level. The rooms are great, spacious and have a separate sitting area, 2 flat screen... more

Management response from
Claudia Passamonti, Manager

Thank you for your feedback and for recommending our property for your stay! We will share your feedback with the restaurant; they are well known for the excellent food and I am positive they will want to ensure all our guests are completely satisfied! We hope you return to South Beach as your favorite destination and that you choose our...

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5 of 5 stars
dallas tx
20 Jun 2009 | Trip type: Couples

You can't please everyone but if someone complains about this hotel they cannot be pleased. No the hotel is not 'perfect' but for Miami beach this as about as good as it gets. First of all the hotel is very clean. This is the first hotel in five years that my clean freak wife did not need to do any... more

Management response from
Claudia Passamonti, Manager

Thank you for your comments! We are very pleased you enjoyed your stay and the great services our hotel has to offer. The Beach Club is a truly added value to our amenities and we are delighted you had the opportunity to use it and enjoy the fun ocean of Miami Beach. We hope you will return again to our...

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2 of 5 stars
nashville, Tn
15 Jun 2009 | Trip type: Couples

We have driven by this hotel many times on our frequent (2 or 3 times a year) trips to South Beach. We have always stayed at moderately priced hotels and thought this time we would step it up a notch. Our attitude has always been that with lower priced hotels you get what you pay for, so we never really... more

Management response from
Claudia Passamonti, Manager

Thank you for your comments. You have some great suggestions such as the one of the pool patios which we will implement immediately. We are also constantly reinforcing our standards to ensure customer service training is always up to the highest expectations. We do have 24 security patrolling our property and would not allow any misbehavior especially in public areas....

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3 of 5 stars
West Palm Beach, Florida
15 Jun 2009 | Trip type: Couples

First off this hotel was great, the room was beautiful and really clean. The ladies who clean the room really go all out and do a great job. Unfortunately there are some very disappointing aspects to this hotel. First of all the only option there is valet parking and when I asked the Valet man how much it is per... more

Management response from
Claudia Passamonti, Manager

Thank you for your feedback. We are truly sorry you had that experience while staying on property. We do charge for valet parking as do all our competitors on the beach; however, it is at $32 per night as per our web; please do contact our offices and we will review your account with any discrepancy to ensure accuracy. I...

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5 of 5 stars
New Jersey
9 Jun 2009 | Trip type: Couples
1/1 found this review helpful

My husband and I originally stayed here (when it was called the De Soleil) for several days during the Winter Music Conference. If you want to stay in the center of it all, this location is perfect. It's right on the corner of 14th street and Collins avenue, close to Lincoln Road, beach, shops, restaurants, bars, clubs and etc. We... more

Management response from
Claudia Passamonti, Manager

We hope you return very soon. We are very excited to hear your comments and the details of your experience. We truly take all suggestions and implement new ideas to make each stay completely perfect. We hope that if choose South Beach as your next destination, you allow our property to be your host hotel once again! Thank you for...

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5 of 5 stars
Philadelphia
8 Jun 2009 | Trip type: Family
1/1 found this review helpful

I booked this trip for my husband's birthday and this is the best hotel in south beach. We have traveled to south beach 2 times a year for the past 4 years and have stayed at different hotels each time (Loews among others). The Z Ocean is by far the best hotel especially when traveling with our 4 year old... more

Management response from
Claudia Passamonti, Manager

Thank you for your kind words. We have been sharing all feedback with our team and it truly inspires them to do better each time. We hope you return soon to South Beach and allow us the opportunity to be your host!! Thank you for taking the time to write your comments, we truly appreciate it!

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Crowne Plaza Hotel South Beach - Z Ocean Hotel Also Known As

Address: 1437 Collins Avenue, Miami Beach, FL 33139