First I would like to say that I was very happy that they had a free shuttle from the airport, but very disappointed that it doesn't run until 1pm on Wednesday. I was very disappointment when I got there to find out that they hold $100 off your credit card for "incidentials". This would be fine, if that was disclosed... more

This place is a joke, (a bad one at that). THEY SHOULD CALL IT "THE HELLEY" . Its not funny when you spend your hard-earned money for such a dump. The non-customer service was terrible. The rooms are tiny. The bathrooms are tiny. The shower was decent looking, but be prepared to hop right in after stepping in the previous... more

I read the reviews and I still booked the hotel. They gave me such a good rate I should have known it was too good to be true. When I arrived my room was clean and there were clean sheets and many towels. The following day I left early in the morning and returned late. Upon my return I observed... more

We stayed at the Shelley for 3 nights at the start of our honeymoon. It was ok and nothing to complain about other than the reception staff whose only interest in you, was to sell you excursions and restaurant reservations. It was when we left and came home and I saw that I had had a further amount taken from... more

A group of 4 were in South Beach for vacation. Thank goodness 2 of us were at the Dorchester (great stay!). The other two were at the Shelley. 1st, the room that was given was the size of a broom closet with a TWIN BED! And the reservation was for a standard room, dual occupancy! after TWO HOURS of begging/arguing/ranting... more

My friends and I had high expections from this hotel when we booked our trip to miami because the pictures seemed very appealing, but as soon as we arrived it was nothing like what we had expected. First of all, majority of their customer service representatives were very unprofessional, they were not friendly or welcoming. Second, the room and restroom... more

My friends and I booked two rooms in this hotel for memorial weekend months in advance. The day before we were scheduled to arrive we called the hotel just to make sure our reservation was still fine and they reassured us everything was fine. When we got there we were informed by a very rude and poorly groomed manager that... more

My fiancé and I Pricelined this hotel the afternoon of the Friday night we spent there. We got an incredible deal ($60) but were a bit scared of the reviews. Our experience went like this: the front desk attendant was hesitant to let us check in because we had Pricelined that day (not that that's unheard of). My fiancé had... more

The only people who stay here are those who don't know any better! Really, do you need ANOTHER review telling you to AVOID this hotel and all hotels owned and operated by South Beach Group. http://www.southbeachgroup.com/ They practice underhanded (if not outright illegal) business practices... sure, your stay here might go smoothly..but don't say I didn't warn you when you... more