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Delano Hotel


Delano Hotel
Hotel class 4 of 5
1685 Collins Avenue, Miami Beach, FL 33139
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Traveller Reviews

68% Recommend
3.5 of 5 stars 179 reviews
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By trip type
All (179)
[ Date ] [ Rating ]
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5 of 5 stars
Toronto, Canada
28 Jun 2009 | Trip type: Couples

After researching many SoBe hotel options for our 5 year anniversary and reading hotel reviews on TripAdvisor, I noticed Ellis von Cannon's (Guest Experience Manager) professional and empathetic responses to positive and negative feedback on the Delano. He immediately made a strong impression on me regarding the type of staff working at this hotel and of the Delano itself. Despite... more

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5 of 5 stars
London, UK
24 Jun 2009 | Trip type: Couples

I've been staying in Delano for the part 5 years and never been disappointed. The staff is very helpful and will bend over backwards to get something for you. The restaurants are top class, we really didn't have to go anywhere else. The food was a bit expensive, but was definitely worth it. Just a wonderful place to relax, listen... more

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5 of 5 stars
Florida
19 Jun 2009 | Trip type: Couples

Kathie and I wanted to thank you for our stay this weekend at the Delano. Your staff exceeded our expectations. Juan, Nick and Lylia ( the lady that replaced Steve) were exceptional. We dined at the blue door inside both nights. I believe David was our waiter and he was great and Nelson (Lord Nelson) on Saturday night took care... more

Management response from
Ellis von Cannon, Guest Relations Manager

Thanks, Dan632 for sharing highlights from your recent stay—especially for the “shout-out’s." They are truly the magic-makers. We look forward to your visit in August. Warm regards, Ellis Ellis.vonCannon@MorgansHotelGroup.com

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5 of 5 stars
New York
15 Jun 2009 | Trip type: Business

In order to combine business & leisure, the Delano has just been the best Hotel I have ever experience. Without talking of the famous design of the place (hall, rooms, garden...). THe restaurant food was excellent, the staff was friendly & welcoming and the pool is just the place you want to hang out for the day. I would definitely... more

Management response from
Ellis von Cannon, Guest Relations Manager

Thank you for your continued patronage. We are happy that you feel at home with us when you visit Miami. Like I always say, if you have to work when you visit Miami, a cabana at the Delano pool is a pretty cool option. We hope to see you again soon! Ellis

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4 of 5 stars
Washington DC
1 Jun 2009 | Trip type: Couples

I used to go to the Delano when I was a broke college kid to nurse my $12 Miller Lite at the bar so I could hang out in the COOLEST hotel lobby/bar I've ever seen- 10 years later, I was so thrilled to stay here for my honeymoon. The place is still just as fabulous-looking, the pool area is... more

Management response from
Ellis von Cannon, Guest Relations Manager

I’m happy to read that you had a lovely experience with our wonderful staff—thank you for your recommendation! I’ve been affiliated with Delano for nearly 9 years, and I agree with you--the timeless beauty of the design speaks for itself. And yes, we do take all feedback very seriously, all to create a better experience for you. Unfortunately there’s not...

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5 of 5 stars
Buenos Aires
31 May 2009 | Trip type: Couples

The entrance hall and "living room" where pretty spectacular. The room was spectacular, it had everything you could desire. If you like boutique hotels, you'll definitely love it. more

Management response from
Ellis von Cannon, Guest Relations Manager

Thank you for sharing your feedback with us. Delano truly is a magical place, from the design to the people (staff and guests). I hope to welcome you back soon. Many thanks, Ellis

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5 of 5 stars
London, England
24 May 2009 | Trip type: Friends getaway

Would recommend. Lively pool scene and beautiful lobby. Rooms while small for the bucks, were luxurious. This is the best property I have stayed at within the group.and blows the socks off its cousins in New York, London and LA. I would describe the Delano as a 'trendy but friendly' experience - a rare combination! Ignore the negative reviews and... more

Management response from
Ellis von Cannon, Guest Relations Manager

Dear JEGSTER, Many thanks for sharing your review with us. I love your description of “trendy but friendly” for that is exactly what we strive to deliver. We certainly look forward to having you back again. Warm regards, Ellis

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3 of 5 stars
Edinburgh
9 May 2009 | Trip type: Couples
1/1 found this review helpful

This hotel is, well, WHITE. Everything, down to the soap, sheets, floors, walls furniture, you name it, its white. Quite funky in a way..... It is far from cheap. But on arrival, we were upgraded!! Yipee, we said, got to the room, which was superb. We had just arrived from the UK and were really tired. After a good meal,... more

Management response from
Ellis von Cannon, Guest Relations Manager

I am sorry that you had a difficult time sleeping initially and hate that you didn’t get to experience the fun service we provide, for it seems from the tone of your review (clearly written with your tongue in your cheek) that you would have fit right in. Should you decide to give us another shot, I would appreciate your...

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5 of 5 stars
orlando
24 Apr 2009 | Trip type: Business

we come back every month to stay ONLY in the Delano, due to the Sagamore previously 2007 booked we ended up at the Delano. Perfect, love it, sitting at the pool and watching the show go on each day and each night. Yes it is pricy, but what do you expect it is Miami. The staff at the front desk... more

Management response from
Ellis von Cannon, Guest Relations Manager

Thank you so much for taking the time to share your Delano experience. You are correct, our Water Salon is the perfect place to see and be seen in South Beach. I also appreciate your comments regarding our helpful staff--we take very seriously our casual but elegant brand of service and are happy that you enjoy it. Please do feel...

Overrated
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2 of 5 stars
chicago
21 Apr 2009 | Trip type: Friends getaway

Went for a girls' weekend. Had heard nothing but good things prior to arriving. Beautiful lobby and bar area---great interior design coupled with great SoBe Deco style. Terrible staff. Desk staff was a couple cards short of a full desk. Our party had multiple rooms, and they messed up the assignments twice, even giving us another person's room. Explaining problems... more

Management response from
Ellis von Cannon, Guest Relations Manager

Thank you for taking time to share your experience. We appreciate all the feedback we receive as it helps to denote our shortcomings and allows us the opportunity to correct them. After nearly 14 years of being the prime destination in South Beach we understand the need to continuously re-evaluate ourselves. I do regret that we were not able to...

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Delano Hotel Also Known As

Address: 1685 Collins Avenue, Miami Beach, FL 33139