omg the worse experience i have ever had! the rooms were small, not clean, pictures on line were not the actually room, Twin size beds! restroom were small, customer service was horrible,HIDDEN CHARGES was applied to my card, front desk could not explain hidden fees, 5 charges on my card that no one could explain, hotel was jus plain horrible!!...
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The service industry and the providers of its by-product have done so in an environment that is fueled by an individual’s perception, which is their ultimate reality. Cognizant of this, our hotel has engaged itself in combating negative perceptions and their roots and establishing an image that is solid and that can weather any verbal war.
The hotel’s mantra is...