Fabulous hotel - staff are friendly, helpful and above all have personality and a sense of humour! Nothing is too much trouble. Comfortable rooms - tea/coffee facilities and irons in room. How much closer do you need to be to the mall - down to reception, grab a starbucks, pop outside in the comfy smoking area for a cigarette then... more

I appreciate the stay and the environment of the Hotel. Staff are very kind and eager to help. Because it is close to the mall it facilitate shopping thus save taxi fees and other subsequent charges. The room service is timely done and those doing the room service are of high integrity. more

My first encounter was with the valet/bellman, who knew how to unlock the trunk of my rental car. Every employee with whom I had contact was far above average in courtesy, friendliness, and willingness to be of assistance. The room was handicapped accessible for my sister, who noted the shower/bath was the first in many hotels that actually suited her... more

Very nice hotel. Great location at the Florida Mall with Starbucks right in the lobby and great shopping in the mall. Beautiful decor both in the hotel lobby and in the room. All of the staff were extremely courteous and helpful...including the valet parking atendants I had contact with. The only negative I found, was a dirty glass in my... more

The event staff was always available and very helpful. The rooms were comfortable and good looking. The beds are comfortable and have nice beding on them. more

This November was our second visit for the year and our ninth in the last 7 years. We live in the Caribbean and often come to Florida to shop and relax, and Florida Mall has become a favourite of my whole family as it appeals to everyone. The girls can shop 'til we drop, the guys can shop at will,... more

I have stayed at this hotel many times with work, the staff are always fantastic and the location is great for shopping and resturants. Always look forward to returning to this hotel. more

I attended a five day professional onference and was made to feel Welcome and comfortable.. Breakfast , lunch or dinner at the Grill was a pleasant experience: Good food, quick service and reasonable prices. The hotel staff were responsive and room service was courteous and efficient. I have been referring family and friends to stay at this hotel. I also... more

I am the Operations Manager for a large and successful training organization and I coordinate all of our travel events. The Florida Hotel is one of my favorite places to book our training sessions as the staff is outstanding! They are extremely accommodating and always helpful! The location is excellent as our client's are able to fly into Orlando International... more