Recently returned (Jan 2012) from a 2 week stay at Portofino Bay. The Hotel was quite and very relaxing. The room was spacious and clean. We had a great view over the Beach pool and our own small Balcony. We spent our time relaxing at the Villa Pool - more adults and less children. The poolside food service and the... More

It is pretty, but not like Portofino, Italy, although it is pricier. I was there for a professional conference at reduced price, for heavens sake. $9.99 per day for Wifi that costs them nothing to provide is just one example of the nickle and diming we were subjected to during our stay. The only restaurant with good service is Bice,... More

It is important to us to stay at nice hotels that get very good reviews on this site. This hotel did not meet that standard, but like many other visitors, we wanted early park access and fast pass convenience, so we booked a stay here and hoped for the best. For us, our time here worked out very well, and... More

Moved from patio room to a nice room with a balcony (doors that open) and a king bed! Yay! Bethany at the front desk handled everything with class and efficiency. Great employee. Also Bentley the bartender at Bar American off of the lobby. Wonderful service. The rooms need a little TLC...showing a little wear. If they would eliminate all of... More

Moved from patio room to a nice room with a balcony (doors that open) and a king bed! Yay! Bethany at the front desk handled everything with class and efficiency. Great employee. Also Bentley the bartender at Bar American off of the lobby. Wonderful service. The rooms need a little TLC...showing a little wear. If they would eliminate all of... More

My wife and 2 daughters just finished a quick 3 night trip to Portofino Bay. Everyone had a great time, and the early park admission to Universal that comes with staying at one of the on-property resorts is a huge plus. The Pros: Early admission to Universal allowed us to hit the key rides in Harry Potter (the point of... More

What can I say... it's not Disney. And yes, thats what we told them. The GM on duty told us he, "used to work at Disney". He was a nice enough guy but this hotel has no clue regarding customer service. And to top it off, the hotel itself was so unimpressive. It was LARGE. Lovely on the outside, but... More

This hotel is right on the universals property. A short, but beautiful boat ride takes you to the heart of the parks. The grounds are beautiful. Wonderful hotel. More

I am currently staying at Portofina Bay for a seminar. The positives -- the hotel itself is lovely. The lobby is nice, the rooms, although very standard, are ok. I've seen two rooms as the first room smelled very musty and the windows do not open -- so I requested a room with a window that opens. I was moved... More