Property/General - The Lowes Portofino Bay is a great hotel, deserving of its 4-diamond rating. While at no time do you feel like you're actually in Portofino, Italy, you certainly feel miles away from Orlando and the theme parks. Of the three hotels at Universal (Portofino Bay, Royal Pacific, and Hard Rock), the PB is the quieter, more relaxed hotel.... more

This is our second stay at Portofino. The first time we got comped another stay because we had no maid service the whole stay.....This time, we stayed 6 nights. Upon getting our bed ready the first night, I pulled the covers way back, checking to make sure no critters in bed before we got in. (always hear stories, so thought... more

We stayed from June 14 - 20th. We travelled with a 15 yo and 12 yo and we got adjoining rooms. I was so glad we did that, it gave us extra space and alone time and 2 bathrooms. Our room was always cleaned very well. The beds were comfy, the hotel was beautiful. Loved the water taxis. We must... more

We just returned from 4 nights at The Portofino Bay. I have not been to Portofino, Italy, but I am told the hotel is an exact replica right down to the trompe l"oeil. The authentic bocce courts, piazzas, and Italian alleyways are lovely. We had dinner at Bice, (without the kids). Lovely atmoshere and service. Very pricey...the food was good,... more

My family stayed at this hotel for two nights in early June. It is without a doubt a beautiful hotel. I was very impressed with the lobby and grounds. However, upon entering the room I was not thrilled with the size of our upgraded "deluxe" room. I was also discouraged by the level of cleanliness in the bathroom. There was... more

We thoroughly enjoyed our week-long stay at the Portofino. We took the time to look at the other two Universal Resorts while there. Both appeared to be quality resorts, but we appreciated the quiet of the Portofino. With the exception of one day of missing housekeeping, the service was excellent. The toilet was leaking and was fixed right after we... more

My family and I enjoyed ourselves very much. We are very happy to say that you have exceeded our expectations. Our experience was delightful from the moment we decided to book and contacted Lydia to the moment we checked out. Your staff has been wonderful. Lydia was able to accommodate us in a very caring way under difficult circumstances because... more

This has been my third time at this hotel and I've enjoyed it more every time I have one back. There is always something to do if it is having lunch in the harbor, going to the parks, or going to city walk, you will never get bored here. The hotel is two minutes away from Island of Adventure and... more

As a last minute booking, the Portofino Bay Hotel had one last room left. It was perfect! A deluxe room, with complimentary champagne started the visit perfectly. It rained sporadically during the first afternoon, and during the evening, but dinner at their sister hotel's restaurant, The Kitchen was outstanding and seated us quickly even though busy! The view from the... more