The front desk staff was friendly and helpful, however when I had a billing issue, the front desk staff agreed with me, went to get the Manager and he was rude, nasty, and very un-accomodating. We left feeling like we had been taken advantage of, which is not a good thing in a Tourist town! We are Florida Residents and... more

I have to say, that after i booked this holiday and hotel, i was slightly worried by some of the reviews on this website. But the way i looked at it was, It's a room to sleep in and a room to get ready in, to go out in the mornings and evenings. It turns out that i really should'nt... more

I had booked this hotel at the last minute without looking at the reviews. My bad. We got there about 8:30 PM. There were 2 adults and 2 - 12 year olds, which is why I wanted a suite. We parked and proceeded to have to go through iron gates at each entryway into the hotel...not a good sign. When... more

We held our family reunion here (July 17-20, 2008) because of location, amenities and price. 18 rooms were booked. The only good thing was that family was together. Our room's A/C was faulty and the cable didn't work because the cord was missing. Other rooms had plumbing problems (two families had to change rooms), the bathtubs were dirty, we had... more

on arriving at this hotel at first we thought great two rooms, then into the second week my partner used toilet only for it to overflow by the way it was middle of night 3.30 am. we then decided to contact reception and when we spoke to lady she said that we would have to fetch plunger to unblock toilet... more

We had stayed at this hotel which is close to Universal twice before, so we knew that it was an okay place to stay along with the free buffet breakfast and happy hour. We booked and paid in full with our credit card when we first checked in. The hotel charged us a second time for the full amount on... more

Was absolutely dreading staying at Quality Suites due to the previous comments regarding the Legionnaires Disease that happened there in March (which now seemed to have been deleted from your reviews!!). Anyway, Thomas Cook knew nothing about this, so I told them to view several websites which they did but NEVER offered to allow us to stay elsewhere unless we... more

I have been staying at the Quality for years and i love the way its set up!Hot breakfast early in the AM and a few cocktails at night Thanks to Ann and each of the staff for great service.I appreciate it K C Jones more

I have been staying at the quality suites for 14 years. Ive been to many hotels in the area but keep coming back. You cant beat the deal . The free breakfast and the 2 hours of cocktails. The management and the staff have been wonderful to me and my family. The rooms are big and clean. And i will... more